Case Manager | Kaituitui, Westport
About The Position
Case Managers are frontline public service staff who support people navigating challenging situations, including employment changes, housing transitions, and financial stress. They connect clients with appropriate support and make decisions that affect whānau and communities, balancing empathy with policy and speed with accuracy. The role delivers integrated support across income, housing, and employment. It involves managing a busy caseload, helping clients access services and build confidence using online tools, coordinating follow-ups, referring clients to external providers, and collaborating with colleagues. The position is based at the Westport Service Centre and is full-time, permanent, Monday to Friday. New Case Managers must travel and stay away from home during parts of their initial 12-week training period.
Requirements
- High level of personal integrity, initiative, and self-management.
- Fast and accurate data-entry skills.
- Confidence using technology and navigating multiple systems.
- Empathy and professionalism when supporting people through real-life challenges while applying policy.
- Clear communication skills, including the ability to build trust, explain information simply, and make sound decisions.
- Adaptability and steadiness when handling change, high volumes, and on-the-go problem-solving.
- Collaborative approach and ability to work as a dependable team player.
- Comfort with numbers and detail, including complex calculations related to payments, dates, and entitlements.
- New Zealand citizenship, permanent residency, or Australian citizenship at the time of application.
- Clean, full New Zealand Driver Licence.
Responsibilities
- Support clients experiencing employment changes, housing transitions, or financial stress and connect them with appropriate services.
- Help clients access income support, training, employment, and housing options.
- Encourage digital self-service and help clients build confidence using online tools.
- Manage a busy caseload across multiple systems and maintain accurate notes.
- Refer clients to external providers and collaborate with other people and organisations.
- Make decisions in accordance with policy while balancing empathy, speed, and accuracy.
- Participate in team discussions to reflect, troubleshoot, and support colleagues.
Benefits
- Full induction and training plan.
- Ongoing support from peers and leaders.
- Development opportunities and career pathways.
- Opportunity to contribute directly to stronger communities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
