Case Manager | Kaituitui, Greymouth
About The Position
Case Managers are frontline public service staff who support New Zealanders experiencing challenging life situations, including employment changes, housing transitions, and financial stress. The role connects clients with appropriate support and involves making decisions that affect whānau and communities while balancing empathy with policy, and speed with accuracy. The position delivers integrated support across income, housing, and employment. Case Managers manage a busy caseload across multiple systems, keep accurate records, support clients to use digital services, and work with external providers and colleagues. New Case Managers will travel and stay away from home during parts of their initial 12-week training period. The role is based at the Greymouth Service Centre and is full-time, permanent, Monday to Friday.
Requirements
- Hold New Zealand Citizenship, New Zealand Permanent Residency, or Australian Citizenship at the time of application.
- Hold a clean, full New Zealand Driver Licence.
- Be fast and accurate with data entry.
- Be confident using technology, navigating multiple systems, and supporting clients to use digital tools.
- Show empathy and professionalism while applying policy.
- Communicate clearly, build trust, explain information simply, and make sound decisions.
- Be adaptable and steady in changing, high-volume, problem-solving situations.
- Work collaboratively as a dependable team member.
- Be comfortable with numbers and detail, including complex calculations relating to payments, dates, and entitlements.
- Demonstrate personal integrity, initiative, and self-management.
Responsibilities
- Support clients experiencing employment, housing, or financial challenges and connect them with appropriate services.
- Help clients access income support, training, or employment.
- Help whānau explore housing options and coordinate follow-ups.
- Encourage digital self-service and help clients build confidence using online tools.
- Manage a busy caseload across multiple systems and maintain accurate notes.
- Refer clients to external providers and collaborate with others.
- Apply policy while making accurate decisions and calculations relating to payments, dates, and entitlements.
- Participate in team discussions to reflect, troubleshoot, and support colleagues.
Benefits
- Full induction and training plan.
- Ongoing support from peers and leaders.
- Development opportunities and career pathways.
- Work that directly contributes to stronger communities.
- Competitive salary based on Band 4 ($69,519–$84,041); appointments may be considered up to the midpoint of $76,779 depending on relevant skills, experience, and other factors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
