Case Manager-Project HEAL

Claratel Behavioral Health•Atlanta, GA

About The Position

The Project HEAL Case Manager is part of Claratel Behavioral Health’s Community Based Services Program. In partnership with community organizations, the role supports individuals transitioning from hospitals and acute care settings into transitional housing. The Case Manager coordinates safe, clinically informed transitions and continuity of medical, behavioral health, and substance use treatment services. The position combines community transition planning, case management, and psychosocial rehabilitation to bridge medical, behavioral health, housing, and social services systems. Case Managers provide engagement, screening, care coordination, and linkage to ongoing treatment through Claratel Behavioral Health and other community resources, helping clients stabilize, recover, and achieve long-term housing success.

Requirements

High school diploma or GED.
At least one year of experience in a behavioral health setting providing case management or community support services.
Basic computer and typing skills.
Care coordination skills to assist individuals with accessing or linking to additional resources and services within the agency and/or community.
Transportation to and from work.
Excellent interpersonal, problem-solving, and critical-thinking abilities.
Ability to remain calm and respond appropriately in crisis or mental health situations.
Ability to maintain confidentiality.
Professional and effective communication with community partners, stakeholders, staff, clients’ families or significant others, and the public.
Ability to complete and pass the agency-sponsored defensive driving course and other agency-required training.
Successful completion of a criminal history background check; pre-employment drug screening may be required.

Nice To Haves

Bachelor’s degree in a related field, such as human services, counseling, criminal justice, or social work.
Two years of experience in a behavioral health setting providing case management or community support services.

Responsibilities

Coordinate discharge planning with hospital or acute care providers and medical home or home health services for identified individuals.
Conduct transition planning to support movement from facility-based care into residential settings.
Facilitate enrollment and linkage to Claratel Behavioral Health outpatient services, including counseling, psychiatric services, and substance use treatment.
Coordinate care with residential providers, medical providers, behavioral health clinicians, and community service agencies.
Assist participants with appointment scheduling, transportation planning, benefits linkage, and service navigation.
Monitor engagement in treatment and supportive services after transition into housing.
Participate in multidisciplinary case coordination with Project HEAL partners.
Support continuity of care during the critical stabilization period following discharge.
Maintain documentation consistent with Claratel Behavioral Health policies and applicable regulations.
Complete and maintain appropriate data entry in the HMIS (ClientTrack) system.
Perform other duties as directed by the Program Manager and/or Director.