Case Manager-Project HEAL

Claratel Behavioral Health•Atlanta, GA

20h

About The Position

Project HEAL Case Managers are part of the Community Based Services Program at Claratel Behavioral Health. In partnership with Claratel and community organizations, they support people transitioning from hospitals and acute care settings into transitional housing. The role coordinates safe, clinically informed transitions while promoting continuity of medical, behavioral health, and substance use treatment. The Case Manager combines community transition planning, case management, and psychosocial rehabilitation to connect medical, behavioral, housing, and social service systems. The work supports coordinated, wraparound care that promotes stabilization, recovery, and long-term housing success. Responsibilities also include engagement, screening, care coordination, and linkage to treatment through Claratel Behavioral Health and other community resources. The position is full-time, 40 hours per week, with evening, weekend, or adjusted hours as required by program and community needs. The position requires use of a computer, telephone, fax, copier, and scanning machine, and completion of an agency-sponsored defensive driving course and other required training. Pre-employment drug screening may be required. The selected applicant will be subject to an FBI Criminal History Record Check and may challenge the contents of their criminal history record information. The employer participates in E-Verify. Duties may be altered or added at the employer’s discretion.

Requirements

High school diploma or GED.
At least one year of experience in a behavioral health setting providing case management or community support services.
Basic computer and typing skills.
Care coordination skills to help individuals access and link to additional agency or community resources and services.
Transportation to and from work.
Ability to work evening, weekend, or adjusted hours as program and community needs require.
Ability to use a computer, telephone, fax, copier, and scanning machine.
Must complete and pass the agency-sponsored defensive driving course and other agency-required training.
Excellent interpersonal, problem-solving, and critical-thinking abilities.
Ability to remain calm and respond appropriately in crisis or mental health situations.
Must maintain confidentiality.
Professional and effective communication with community partners, stakeholders, staff, clients’ families or significant others, and the public.

Nice To Haves

Bachelor’s degree in a related field, such as human services, counseling, criminal justice, or social work.
Two years of experience in a behavioral health setting providing case management or community support services.

Responsibilities

Coordinate discharge planning with hospital or acute care providers and medical home or home health services for identified individuals.
Plan transitions from facility-based care into residential settings.
Facilitate enrollment and linkage to Claratel Behavioral outpatient services, including counseling, psychiatric services, and substance use treatment.
Coordinate care with residential providers, medical providers, behavioral health clinicians, and community service agencies.
Assist participants with appointment scheduling, transportation planning, benefits linkage, and service navigation.
Monitor engagement in treatment and supportive services after participants enter housing.
Participate in multidisciplinary case coordination with Project HEAL partners.
Support continuity of care during the stabilization period following discharge.
Maintain documentation consistent with Claratel Behavioral Health policies and applicable regulations.
Complete and maintain data entry in the HMIS (ClientTrack) system.
Perform other duties as directed by the Program Manager and/or Director.