Case Manager

ABBOTT HOUSE•New York, NY

5d•$63,000 - $65,000

About The Position

The Case Manager assesses the needs of unaccompanied children in care, develops and updates Individual Service Plans, screens for human trafficking concerns, and facilitates safe and timely release or discharge. The role documents services in case files in accordance with ORR requirements, state licensing standards, and Abbott House policies and procedures. The Case Manager coordinates services with internal and external providers, including foster parents, clinicians, teachers, medical and legal providers, and other case-related professionals. The position includes regular face-to-face meetings with children, home visits as needed, discharge planning and follow-up, participation in a seven-day case management rotation, and completion of required training and supervision. The role is full-time at 35 hours per week and is located at Grand Concourse in the Bronx, New York.

Requirements

Bachelor's degree in behavioral sciences, human services, or social services.
Ability to speak, read, and write fluently in English.
Ability to use a computer and learn software programs.
Ability to operate a fax machine, copier, scanner, and other office equipment.
Ability to meet the physical demands of the role, including standing, walking, handling objects, reaching, communicating, occasional stooping, kneeling, and crouching, and lifting and pushing or pulling items of varying weights.

Nice To Haves

Child welfare and/or case management experience is strongly encouraged.

Responsibilities

Assess each case and adapt the service plan throughout the life of the case.
Use sound and productive counseling skills.
Document all contacts appropriately in the case record and write timely, clear, concise progress notes, assessments, and other required documents.
Screen for human trafficking concerns and work closely with the PSA compliance worker.
Identify and screen prospective sponsors, URM programs, and Post 18 plans.
Manage the unification and discharge process, including concurrent planning to expedite safe and timely releases.
Coordinate inter- and intra-agency services by working with providers, including foster parents, clinicians, teachers, medical and legal providers, FFS, CFS, and CC.
Create and provide each child with a complete discharge package.
Make and document the 30-day call after discharge, including a 7-day call for medical follow-up, and close the complete UC file.
Establish effective collegial relationships with the Lead Case Manager, Senior Case Manager, and Lead Clinician.
Attend weekly staffing meetings and request meetings with the FFS for complex cases.
Follow up on timely and appropriate referrals for medical services, health screening, and mental health assessment.
Meet face to face with each child at least once per week, or more often if needed, to provide case updates, phone calls, and check-ins.
Conduct home visits as needed and as required by city, state, and federal requirements.
Participate in the seven-day case management rotation and contribute meaningfully to agency and department programming.
Carry out job responsibilities professionally and complete required training.
Serve as a mandated reporter and participate in individual, group, and department supervision.
Attend and complete ORR and Abbott House mandated trainings on time.
Perform other related duties as required.