Case Manager, Ryan White Medical

The Wright Center Medical Group•Scranton, PA

About The Position

The Ryan White Medical Case Manager provides medical case management for individuals with complex medical needs. The role uses assessment, planning, coordination, and monitoring to help clients access timely health care, support services, and resources and to promote their health and well-being. The Case Manager assesses clients’ medical, psychosocial, and financial needs; develops individualized service coordination plans; coordinates medical care and referrals; supports treatment adherence; and advocates for clients. The position maintains accurate, confidential documentation and works collaboratively with health care professionals, social service agencies, and community organizations. It reports to the Manager of HIV Medical Case Management and has no supervisory responsibilities.

Requirements

Bachelor’s degree in social work, psychology, sociology, or another related field; a bachelor’s degree in a non-related field; or a combination of relevant education and experience.
Basic Life Support (BLS) certification.
Excellent verbal and written communication skills.
Cultural competence and sensitivity when working with diverse populations, particularly in the context of HIV/AIDS.
Ability to advocate for clients’ access to medical care, social services, and support.
Strong organizational and documentation skills.
Ability to collaborate with health care professionals, social service agencies, and community organizations.
Flexibility and adaptability to respond to changing client needs and health care environments.
Commitment to client confidentiality and ethical standards.

Nice To Haves

Knowledge of HIV.
Buy-in to and experience working in the EOS® model (strongly preferred).

Responsibilities

Assess clients’ medical, psychosocial, and financial situations, and complete intake assessments, reassessments, recertifications, budgets, acuity scales, and related case management documentation.
Develop individualized care or service coordination plans based on assessment findings, including health care goals, interventions, and strategies.
Coordinate access to medical care, including antiretroviral treatment and other necessary health care services, in collaboration with providers, specialists, and other professionals.
Educate and support clients to promote adherence to prescribed medical treatments and medications.
Help clients navigate the health care system and access resources such as financial assistance, housing support, and transportation services.
Advocate for clients’ access to appropriate medical care, social services, and support, and address barriers to care.
Maintain accurate, current, and confidential client records, including computer-based records in CAREWare and electronic medical records.
Enter notes within five business days or by the third business day of the following month, whichever comes first.
Maintain a list of organizations to which clients can be referred.
Coordinate holistic client care with health care professionals, social service agencies, and community organizations.
Demonstrate cultural competence and sensitivity when working with diverse populations and individual client needs.
Participate in weekly interdisciplinary team meetings and case management huddles, as well as bi-weekly compliance huddles.
Participate in quality management initiatives to address program needs.
Attend conferences, meetings, and trainings to maintain clinical prevention and public health knowledge.
Demonstrate flexibility in responding to change and professionalism toward other staff members.
Perform other duties as assigned.