Case Manager, Ryan White Medical

The Wright Center for Graduate Medical Education•Scranton, PA

About The Position

The Ryan White Medical Case Manager supports individuals with complex medical needs through collaborative assessment, planning, coordination, and monitoring of health care services. The role aims to optimize clients’ health and well-being by helping them access appropriate and timely medical care, support services, and resources. The Case Manager assesses clients’ medical, psychosocial, and financial situations; develops individualized care plans; coordinates access to treatment and other services; and helps clients navigate the health care system. The position also maintains accurate client documentation, advocates for clients, and works with health care providers, social service agencies, and community organizations to deliver coordinated care. The role reports to the Manager of HIV Medical Case Management and has no supervisory responsibilities.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool.
A bachelor’s degree in social work, psychology, sociology, or another related field; a bachelor’s degree in a non-similar field; or a combination of relevant education and experience.
Basic Life Support (BLS) certification.
Excellent verbal and written communication skills.
Demonstrated cultural competence and sensitivity when working with diverse populations, especially in the context of HIV/AIDS.
Ability to advocate for clients’ access to medical care, social services, and support.
Strong organizational and documentation skills.
Ability to collaborate with health care professionals, social service agencies, and community organizations.
Flexibility and adaptability in responding to clients’ evolving needs and changes in the health care environment.
Commitment to client confidentiality and ethical standards.
Mission-oriented approach and ability to represent the enterprise professionally while demonstrating organizational pride.

Nice To Haves

Buy-in to and experience working in the EOS® model.
Knowledge of HIV.

Responsibilities

Assess clients’ medical, psychosocial, and financial situations to identify individual needs.
Complete intake assessments, reassessments, recertifications, budgets, acuity scales, and other relevant case management documentation.
Develop individualized care or service coordination plans with health care goals, interventions, and strategies.
Coordinate and facilitate access to medical care, including antiretroviral treatment and other necessary health care services.
Support clients’ adherence to prescribed medical treatments and medications, including educating them about treatment adherence.
Help clients navigate the health care system and access resources such as financial assistance, housing support, and transportation services.
Advocate for clients’ access to appropriate medical care, social services, and support, and address barriers to care.
Maintain accurate, current client records and document interactions, assessments, and interventions in accordance with program requirements and confidentiality standards.
Collaborate with health care professionals, social service agencies, and community organizations to coordinate holistic client care.
Demonstrate cultural competence and sensitivity when working with diverse populations.
Participate in weekly interdisciplinary team meetings and case management huddles, and bi-weekly compliance huddles.
Participate in quality management initiatives addressing program needs.
Maintain client records in CAREWare and Electronic Medical Records.
Enter notes within five business days or by the third business day of the following month, whichever comes first.
Maintain a list of organizations to which clients can be referred.
Attend conferences, meetings, and trainings to maintain clinical prevention and public health knowledge.
Demonstrate flexibility in responding to change and professionalism toward other staff members.
Perform other duties as assigned.