Case Manager

Endeavors•Killeen, TX

About The Position

Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness, helping improve quality of life and maintain the highest possible ability to function within the community. The Case Manager advocates for Veterans, connects them with housing and other community resources, and provides individualized, hands-on support to promote housing stability, self-sufficiency, and overall well-being. The role includes community-based work, travel within the county and surrounding areas, and coordination with program staff, service providers, and community partners. Endeavors is committed to a work environment free from employment discrimination and provides reasonable accommodations to qualified individuals with disabilities or sincerely held religious beliefs. Applicants needing help with accommodations or the application process may contact [email protected].

Requirements

Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
At least 1 year of case management experience.
At least 2 years of experience in a customer-service-focused environment.
Maintain regular and acceptable attendance, as determined by the employer.
Valid driver’s license with a clear record.
Daily use of a vehicle without prior notice.
Available and willing to travel to various locations as business needs dictate; travel may be up to 50% within the county and surrounding areas.

Nice To Haves

At least 3 years of case management experience preferred.
Experience working with homeless or low-income individuals, Veterans, and their families is a strong plus.
LMSW, LBSW, or LMFT preferred.

Responsibilities

Advocate for Veterans and facilitate access to housing assistance, utility assistance, healthcare, transportation, income support, and other community resources and benefits.
Develop and maintain a database of community resources and referral partners, build collaborative relationships with service providers, and coordinate referrals and service linkages.
Provide intensive, hands-on support and advocacy for Veterans experiencing chronic homelessness and facing barriers to self-sufficiency.
Assist Veterans with housing and benefit applications and other paperwork; when necessary, accompany and transport participants to appointments, housing viewings, and service-provider meetings.
Conduct home visits and community-based follow-up contacts to monitor housing stability, assess needs, reinforce progress, and provide supportive case management.
Assess Veterans’ and families’ needs, strengths, barriers, and goals; develop individualized housing and service plans with participants, establish measurable action steps, and provide ongoing support.
Regularly review and update housing and service plans to reflect progress, completed objectives, changing circumstances, and emerging needs.
Coordinate, monitor, and document service delivery and progress toward plan goals, including activities, referrals, outcomes, and case management interactions; conduct and document housing inspections as required.
Help Veterans obtain identification cards, DD214s, birth certificates, Social Security cards, and other essential documents.
Coordinate with the Site Supervisor or Lead Case Manager and Financial Assistance Coordinator to facilitate timely payments to landlords, utility providers, and other approved vendors.
Keep Veterans informed about requested assistance, payment approvals, disbursements, and any additional documentation or follow-up required.
Meet regularly with the Lead Case Manager to review caseloads, discuss client progress and barriers, coordinate service strategies, and support effective case management.
Provide feedback and recommendations to the Lead Case Manager and Program Manager to support program growth, quality improvement, and successful client outcomes.
Participate in monthly Veteran community coalitions, networking groups, and stakeholder meetings to strengthen partnerships and coordinate services.
Deliver presentations and program information to community organizations and partners throughout the service areas.
Demonstrate exceptional customer service by putting the child, family, Veteran, or client first in support of Endeavors’ mission.
Perform other duties as assigned.