Case Manager

Help USA • Brooklyn, NY

11d • Onsite

About The Position

The Case Manager delivers case management and crisis intervention services to residents in a supportive permanent housing program. The role assesses tenants’ service needs to promote independent living skills and housing stability within contract parameters.

The Case Manager provides assessments and individualized service planning, supports tenants in pursuing personal goals, and connects them with relevant community services. The position also interviews prospective tenants, maintains accurate and timely service records, advocates with providers and schools, and works with property management to help tenants maintain permanent housing. Other related duties may be assigned.

Requirements

• Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, or a related field.
• Minimum of seven years’ experience delivering intensive case management.
• Computer literacy, specifically with Microsoft applications.

Nice To Haves

• Experience working with homeless populations, especially single adults with Severe Mental Illness (SMI), Substance Use Disorder (SUD), and the Housing First model.
• Knowledge of AWADS.
• Bilingual ability.

Responsibilities

• Provide initial and annual assessments for all members of each family, develop individualized service plans, deliver case management, make supported referrals, and provide ongoing support to help tenants build skills and achieve housing stability and well-being goals.
• Document all services delivered with and on behalf of tenants in AWARDS.
• Interview potential program tenants and review required paperwork for suitability, including documentation of chronic homelessness and the head of household’s disability.
• Ensure data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with medical, mental health, and substance abuse providers and children’s schools to support attendance compliance and assist parents with IEP needs.
• Develop connections with community programs that address tenants’ identified needs, including education and training, employment, mental health, substance abuse, medical care, rental assistance, and financial issues.
• Help tenants overcome barriers that may affect timely monthly rent submission.
• Work with property management to support tenants in maintaining permanent housing.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level