Case Manager

Jewish United Fund•Chicago, IL

9d•$53,000 - $55,000•Onsite

About The Position

EZRA’s Multi Service Center is a community-based service center providing emergency services to Chicago’s Edgewater, Uptown, and Lakeview communities. The Case Manager supports clients in crisis through financial assistance, financial literacy programming, benefits advocacy, and help navigating available resources. The role combines direct client services, program facilitation, and cross-department collaboration to promote long-term stability and self-sufficiency.

Requirements

Associate’s degree.
3–5 years of experience in the social service field.
Desire to work for an agency with an urban Jewish social agenda.
Proficiency in Microsoft Office, including Word, Access, Outlook, and Excel, and ability to learn other systems.
Strong communication, interpersonal, organizational, and problem-solving skills.
Ability to maintain a high level of accuracy in data entry and reporting.
Strong attention to detail and effective time management skills.
Sensitivity when working with low-income populations, including seniors, people with mental illness or disabilities, people living with chronic illness, parents and children, and people experiencing homelessness.

Nice To Haves

Experience working with others on personal budgeting and financial stability.
Bilingual English/Spanish skills.

Responsibilities

Conduct screenings, intakes, and assessments for clients seeking emergency services and financial assistance.
Provide crisis intervention and advocacy for clients navigating housing instability, public benefits, and other social service systems.
Assess clients’ benefits and connect them with eligible public benefits and resources.
Help clients develop personal budgets based on their needs.
Coordinate and collaborate on client cases across departments.
Contribute to developing and facilitating client-centered programming, including monthly budgeting workshops and other departmental programs.
Collaborate with team members to conduct workshops based on client needs.
Participate in and conduct outreach for agency-wide resource distribution events.
Enter case notes accurately and promptly.
Track attendance for relevant programming.
Attend and actively participate in internal and external meetings.
Participate in group programs and holiday celebrations.
Maintain confidentiality and ethical standards in all client interactions.