Case Manager

Team Builder Recruiting•New Holland, PA

40d•Hybrid

About The Position

Case Manager New Holland, PA Bring your case management experience to a role where you can walk alongside individuals and families, connect them with resources, and help them move toward greater stability and self-sufficiency. Why You'll Love Working with Us Meaningful Impact: Play a direct role in helping individuals and families move toward greater stability and self-sufficiency. Variety Every Day: Balance case management, community connections, home visits, program support, and team collaboration. Christ-Centered Mission: Put your faith into action by sharing the love of Jesus through compassionate, practical care. Rewarding Relationships: Walk alongside participants, build trust, and see the difference consistent support can make in their lives. Supportive Community: Join a dedicated team backed by strong partnerships with local churches, organizations, and the ELANCO community. About Us CrossNet Ministries is a Christ-centered nonprofit offering health, hope, and practical support in the name of Jesus to individuals and families throughout Eastern Lancaster County. Through more than 30 community programs and strong partnerships with local churches, schools, and organizations, we connect people with resources and relationships that help them thrive. We believe lasting transformation happens through compassionate service, authentic relationships, and faithfully investing in our community.

Requirements

2+ years of experience in case management, social services, or a community support role
Bachelor's degree in Social Work, Human Services, or Psychology, preferred
Approach individuals and families with patience and empathy, building trust while navigating complex situations professionally.
Work effectively as part of a team while managing independent responsibilities and adapting to evolving program and participant needs.
Maintain accurate records, manage participant data, protect confidentiality, and demonstrate strong attention to detail and follow-through.
Demonstrate ethical practice, respect confidentiality, and embrace CrossNet Ministries' Christ-centered mission of serving the ELANCO community through practical care and the love of Jesus.

Responsibilities

Provide trauma-aware, strengths-based case management to individuals and families, managing an average of 15 cases each month.
Conduct participant intakes, assessments, and ongoing check-ins to identify needs, establish goals, and track progress.
Develop individualized service plans and connect participants with CrossNet programs, community resources, and external agencies.
Document participant interactions, referrals, services, and outcomes while maintaining confidentiality and accurate records.
Collaborate with other Case Managers, program staff, and leadership to coordinate participant care, gather data, and support reporting needs.
Improve Participant Services workflows, intake processes, and documentation systems by helping identify trends, gaps, and opportunities.
Support CrossNet programs and community initiatives, including food distribution, emergency assistance, outreach, and seasonal programs.
Represent CrossNet Ministries during local home visits, community meetings, and partner collaborations throughout Eastern Lancaster County.