Case Manager

Family Service League•Brentwood, NY

13d

About The Position

Family Service League is seeking a full-time Case Manager for its large Family Shelter. The Case Manager supports families in working toward self-sufficiency through client assessments, Independent Living Plans, advocacy, counseling, crisis intervention, and referrals to community-based resources. The role works closely with Housing Specialists and other agency and community partners to support clients’ stability and housing needs. This is an essential position for the safe and continuous operation of the program. Employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients. The schedule is Tuesday through Friday, 9:00 AM–5:00 PM, and Saturday, 8:00 AM–4:00 PM. A $3,000 sign-on bonus is offered.

Requirements

High school diploma required.
At least 2 years of experience in human services or a related field required.
Knowledge of the homeless population and DSS policies and regulations required.
Excellent interpersonal, verbal communication, and written communication skills required.
Strong organizational and time management skills required.
Proficient computer skills, including Microsoft Office, required.
Valid and clean New York State driver's license required.
Ability to sit and stand for extended periods, lift moderately up to 10–15 pounds, and go up and down stairs.

Nice To Haves

Bachelor’s degree in human services or a related field, or a master’s degree, preferred.
HMIS experience is a plus.
Spanish language fluency preferred.

Responsibilities

Complete new client intakes and explain shelter rules and regulations.
Meet with clients face-to-face at least twice per week.
Develop and complete biweekly Independent Living Plans for assigned families, including applicable impairment forms and violations.
Complete SPA applications for eligible clients.
Work with Housing Specialists to identify permanent housing options for clients.
Conduct client safety inspections twice a week, address unit safety and cleanliness concerns, remove dangerous items, and support clients’ hygiene and daily living skills.
Collaborate with the Office Manager regarding client shelter obligations.
Help clients create budgets that identify needs and obligations, including upcoming shelter obligations where applicable.
Review, complete, follow up on, and submit client incident reports to the Compliance Supervisor.
Maintain and update a resource database of social service organizations relevant to clients’ needs.
Provide ongoing support and counseling to help clients reach their goals.
Foster inter-agency collaboration to support clients’ long-term stability.
Maintain current documentation of client services in HMIS and client files, complete monthly reports, and submit documentation to the DSS Housing Liaison.
Attend scheduled case management team meetings, individual supervision, and required trainings.
Oversee compliance with shelter rules, regulations, and policies.
Maintain appropriate boundaries with clients and follow confidentiality and HIPAA protocols.
Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families.
Advocate for client needs and provide transportation as needed.
Collaborate with treatment and service coordination teams within the agency and in the community.
Work with Security to discuss and resolve client incidents.
Read and understand the Policy and Procedure Manual, and read and respond to daily emails.
Perform other duties as assigned.
Report to work during inclement weather and other relevant emergencies as an essential employee.