Case Manager

Friendship Place•Washington, DC

2d•$28 - $31•Onsite

About The Position

The Case Manager provides primary service coordination and high-quality non-congregate shelter services to residents of the District of Columbia experiencing homelessness. The position coordinates services for a caseload of approximately 25 residents, helping them connect with needed supports, stable housing opportunities, health and recovery services, benefits, and other participant-identified resources. Individualized case plans guide services toward exits to stable housing. The Case Manager is responsible for thorough, timely documentation in the formats required by the program contract. The position is grant- and contract-funded through The Community Partnership for the Prevention of Homelessness and the DC Department of Human Services. The role is on-site in Washington, DC, with flexible hours between 7:00 AM and 7:00 PM, occasional evening work as needed, and participation in an on-call rotation. The Case Manager reports to the Case Manager Supervisor and has no direct or indirect reports. This is a non-exempt, hourly, protection-sensitive position. Compensation is $27.94–$30.53 per hour, determined through a step system based on position requirements, education, credentials, and work experience. The position is open until filled or until the hiring manager stops accepting applications.

Requirements

High school diploma or GED and at least 2 years of experience working with individuals or families experiencing homelessness, behavioral health challenges, or related barriers.
Knowledge of trauma-informed care, harm reduction, motivational interviewing, and Housing First principles.
Must have or be able to obtain First Aid/CPR/AED certification that includes a hands-on skills testing module; Friendship Place will provide training.
Proficiency in Microsoft Office and data management systems; ability to use Microsoft Word and learn database programs.
Valid driver’s license and proof of insurance.
Excellent customer service skills, including kindness, respect, and meeting service expectations.
Ability and willingness to work in a diverse and challenging environment.
Ability to maintain healthy, professional boundaries.
Ability to arrive on time at work and scheduled meetings, with reliable and timely attendance at the work location.
Strong commitment to Friendship Place’s mission, vision, and core values.
Ability to respond compassionately and with self-awareness while working with people experiencing mental health or substance use challenges and emotionally sensitive situations.
Successful completion of background investigations required by contract and applicable law, which may include criminal history, fingerprint-based, protective-services registry, and program-specific or funding-source checks.
Completion of required pre-employment drug and alcohol screenings; continued employment is contingent on maintaining required clearances, including random drug and alcohol screenings.
Valid government-issued identification, reference checks, and verification of current and/or previous employment.

Nice To Haves

Experience with HMIS.
Bilingual Spanish/English ability.
Relevant experience in human or homeless services, psychiatric rehabilitation, addictions, poverty, foster care, mental health, services for youth or young adults, LGBTQIA+ communities, or other historically marginalized communities.

Responsibilities

Provide Housing First, client-centered, goal-oriented, supportive case management to assigned residents, with the goal of stable housing.
Maintain a caseload of at least 25 residents.
Conduct intakes, assessments, and referrals, including VI-SPDAT, SPDAT, and SOAR, according to contract guidelines.
Collect resident documentation needed to support service access and housing outcomes, such as identification, income statements, and medical records.
Conduct case management engagements that support progress on case plans and exits to stable housing.
Document services, case plans, housing information, exit plans, assessments, and reports thoroughly, accurately, and on time in the required format.
Coordinate care with community agencies, service providers, and stakeholders, including warm handoffs for services outside the program site.
Make referrals and support connections to services addressing housing, health, mental health, substance abuse recovery, benefits, legal, and employment needs.
Draft and provide participant notices regarding program rule violations, suspensions, transfers, terminations, exits, and extensions.
Monitor residents’ medical and mental health needs and provide de-escalation support during crises.
Connect residents with specialized providers for health, mental health, substance abuse recovery, domestic violence, and other needs.
Participate in planning and developing projects related to participant services.
Assess participant safety and well-being and activate emergency services or other support when needed.
Pursue professional development, training, and learning opportunities to strengthen effectiveness and stay current on best practices.
Represent Friendship Place professionally.
Participate in multidisciplinary, contract, case, and staff meetings, retreats, and supervision.
Complete required training and maintain compliance with contract requirements.
Perform other duties as assigned.
Communicate clearly and respectfully with participants, colleagues, and supervisors; listen actively and adapt communication to individuals and situations.
Respond to emails, calls, messages, and other communications promptly within organizational timeframes.
Take ownership of responsibilities, meet deadlines, follow through on commitments, accept feedback, and maintain reliable attendance.
Maintain integrity, honesty, confidentiality, professionalism, and accountability; work effectively both independently and as part of a team.
Treat participants, coworkers, supervisors, vendors, and community partners with dignity and respect, including during conflict or challenging situations.
Contribute to a positive, respectful, collaborative workplace.