Case Manager - Youth Homelessness Demonstration Project (YHDP)

Homes With Hope•Westport, CT

About The Position

The YHDP Case Manager at Homes with Hope, Inc. supports community-based young adult households in achieving greater stability and self-reliance through comprehensive case management and supportive services. The role delivers individualized counseling and coordinated casework to households at risk of or experiencing homelessness, helping them transition into and maintain housing in the community. The position provides housing-retention support, crisis intervention, life-skills development, help with landlord-tenant relations and community support networks, and connections to community resources. Additional assistance may include transportation, food, clothing, furniture, and referrals to financial assistance and other programs. Home visits and on-site individual meetings are scheduled according to client needs. The Case Manager maintains organized files and timely HMIS or other system data entry, participates in relevant trainings, collaborates with the CAN YHDP team and Opening Doors Fairfield County participants, and attends required meetings. The position is community-based and reports organizationally to agency staff; programmatic support from CAN may be provided by the Manager of Housing Solutions. Other duties may be assigned.

Requirements

Bachelor’s degree, three years of experience providing homeless services, or shared lived experience is preferred.
Knowledge of, or ability to quickly develop competency in, homelessness-related issues, effective intervention techniques, and basic mental health and substance abuse issues.
Knowledge of community resources.
Ability to work effectively with people affected by vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy or numeracy issues, and other conditions or situations affecting housing stability.
Strong organizational skills and ability to coordinate and complete multiple tasks simultaneously.
Excellent written and verbal communication skills, including telephone communication.
Ability to work independently and with a group, and maintain good working relationships with organizational staff and partners.
Driver’s license and daily use of a reliable, properly registered, and insured motor vehicle.
Strong computer skills.
Adherence to professional standards and ethical practices, including maintaining healthy boundaries and professional relationships with clients, coworkers, and others.

Responsibilities

Provide case management to newly housed young adult families and individuals.
Provide crisis intervention for issues threatening clients’ physical safety or housing security and stability.
Identify and address housing, personal, or other conflicts that could threaten housing.
Support landlord-tenant relations and build clients’ life skills.
Help households develop and maintain positive natural support systems in their communities and access community resources.
Provide additional assistance as needed, including transportation, food, clothing, furniture, and referrals to financial assistance and other community programs.
Conduct home visits and on-site individual meetings based on client needs.
Provide support services that help clients maintain housing successfully.
Educate and counsel tenants on timely rent payments and lease obligations, and identify and address issues that could threaten housing stability.
Maintain organized files and enter data in HMIS and/or other data systems on time.
Participate in training on best practices and Coordinated Access Network system improvement, including motivational interviewing, trauma-informed care, HMIS, and domestic violence.
Collaborate with the CAN YHDP team and participating members of Opening Doors Fairfield County.
Attend meetings as necessary, including statewide rapid rehousing, Fairfield County team, and housing solution meetings.
Perform other duties as required.