Case Manager

Community Reach Center•Commerce City, CO

9d•$24 - $27•Onsite

About The Position

The Case Manager provides support services to clients and their families to help clients remain engaged in care, understand their needs, connect to services, and make progress toward treatment goals. The role supports referrals, care coordination, resource linkage, and follow-up with internal programs and community partners, following the assigned program manual, role expectations, approved service model, and the Psychosocial Rehabilitation Model when applicable. Work addresses social determinants of health such as housing, benefits, transportation, food, medical care, education, employment, and safety. The Case Manager completes assigned daily tasks, monitors a caseload, supports program KPIs, uses agency dashboards and data to guide work, and identifies barriers affecting client access, engagement, outcomes, or program performance. The role may provide clinical and/or medical linkage to interventions within the program manual, assigned role, and scope of work. Other duties may be assigned by the Program Manager. The position is office- and community-based, with travel between Community Reach Center locations, consumer residences, and community partner locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $24.00 to $27.00 per hour, with eligibility for a $250 monthly bilingual stipend.

Requirements

Bachelor’s degree in Psychology, Social Work, or a directly related field.
Communication, organization, and time management skills.
Ability to work independently in a community-based setting.
Valid Colorado driver’s license with a clean driving record.
Regular, predictable attendance.
Ability to meet the physical requirements of the role, including standing, sitting, talking, hearing, using hands and fingers to operate a computer and keyboard, close-vision computer work, and light to moderate lifting.

Nice To Haves

Bilingual Spanish is preferred but not required.

Responsibilities

Evaluate client needs using required Social Determinants of Health tools and provide prevention, early intervention, case management, and family education within the assigned program manual, role, client needs, and scope of work.
Meet annual performance expectations for productivity, quality, documentation, client engagement, role-specific KPIs, and 1,200 clinical interaction hours each year unless adjusted based on role, leave, program need, or organizational need.
Manage the assigned caseload by monitoring client engagement, follow-up, service needs, outcomes, documentation, care coordination tasks, and services within the assigned role.
Document client contacts and work completed on behalf of clients according to program manuals, documentation standards, and Electronic Health Record requirements; use EHR data and agency dashboards to identify trends, prioritize outreach, re-engage clients, and share progress or concerns with the Program Manager.
Evaluate client needs, coordinate referrals to internal programs and external resources, and help clients access medical, behavioral health, social, educational, housing, financial, transportation, food, employment, legal, and community supports.
Coordinate care with the client’s treatment team, primary care provider, internal programs, external resources, support systems, and family members as appropriate and as allowed by program manuals, client consent, and agency policy.
Participate in annual performance reviews and work with the manager to track KPI progress, identify barriers, and create action plans aligned with program manuals, role expectations, and program goals.
Provide individual and group interventions using approved evidence-based models and best practices listed in the assigned program manual when applicable, supporting client engagement, housing stability, medical appointments, healthy living goals, and other service-plan goals.
Attend treatment team meetings, case review meetings, and other required clinical review meetings; share updates, make treatment-plan recommendations, discuss barriers, and provide crisis support and emergency services when required.
Complete needs assessments, service plans, referrals, linkage, monitoring, follow-up, and appropriate escalation of barriers according to the assigned program manual, role expectations, and client needs.
Use program resources responsibly and follow program manual guidance, understanding how case management affects program budgets, service use, staffing capacity, transportation use, and sustainability.
Provide transportation for clients in agency vehicles when clinically appropriate.
Represent the agency professionally and positively when working with community partners, agencies, and the public.
Help identify program or system concerns and participate in problem solving, implementation, and follow-up.
Use required evidence-based models, best practices, program manuals, tools, procedures, documentation standards, service expectations, and supervision guidance.
Actively participate in audits of clinical sessions and supervision with the manager and/or director, which may include in-person observation, audio review, video review, chart review, and supervision discussion.
Participate in required role-specific trainings and apply training relevant to the assigned program, role, population, job duties, and program manual.

Benefits

401(k) with matching.
Wellness program.
Health insurance reimbursement allocation.
Medical, dental, and vision insurance.
Internal opportunities and free trainings.
Shift differential pay when applicable.
Bilingual stipend pay; eligible employees may receive $250 per month.
24/7 Employee Assistance Program for mental health and a balanced lifestyle.
Opportunity for cross-licensure sponsorship if eligible and applicable.
Healthy work-life balance.
PTO and paid holidays.
Tuition reimbursement.
Loan forgiveness options, including National Health Service Corps, Colorado Health Service Corps, and Public Student Loan Forgiveness.