Case Manager

HCA Healthcare•Asheville, NC

1d•Onsite

About The Position

The Case Manager supports patients and families throughout the care journey by coordinating services, connecting them with resources, and developing care plans tailored to their needs. Working with physicians, nurses, department leaders, and other members of the multidisciplinary team, the Case Manager helps ensure safe transitions, clear communication, and consistent quality across the continuum of care. The role provides case management for assigned inpatient and observation patients, assesses psychosocial, medical, and discharge needs, and coordinates care and discharge planning. It also evaluates care progression using evidence-based tools and approved criteria, including InterQual, and serves as a liaison among patients, families, hospital staff, physicians, and outside agencies.

Requirements

At least 2 years of experience in case management or at least 3 years of experience in a clinical setting.
Associate degree in Nursing.
Current Registered Nurse license in the state(s) of practice, in accordance with applicable law and regulation.
BLS certification.

Nice To Haves

InterQual experience.
Master’s degree in Nursing.

Responsibilities

Provide case management services for assigned inpatient and observation patients.
Identify patients at risk for adverse outcomes when transitioning between levels of care or settings.
Assess patients’ and families’ psychosocial, medical, and discharge needs, as well as appropriate and available resources.
Coordinate the plan of care and drive discharge planning in collaboration with the multidisciplinary healthcare team, particularly the patient’s physician, to facilitate successful care transitions.
Partner with Social Services to ensure post-acute medical needs and level of care are appropriate.
Evaluate progression of care throughout the episode using evidence-based tools and approved criteria, including InterQual; escalate care progression and transition issues through the established chain of command.
Communicate professionally and effectively as a liaison among physicians, patients and families, hospital staff, and outside agencies.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.