Case Manager - Smyrna

Goodwill of North Georgia•Smyrna, GA

28d•Hybrid

About The Position

This role provides case management and related services to participants to support program goals, ensuring the highest quality, individualized services are delivered with a focus on the mission of Goodwill of North Georgia. The Case Manager will interview participants, conduct orientations, maintain contact with referring agencies, provide vocational counseling, and manage all documentation and records. They will also observe participants on the job, coordinate supervision, advocate for participants' rights, and ensure confidentiality. The position involves coordinating supportive counseling, crisis intervention, and preparing professional development plans. Compliance with agency, CARF, and federal regulations is required, as is participation in program advisory councils and community meetings. The role also supports the operations of the Career Center site.

Requirements

Bachelor’s Degree in a vocationally related field (vocational rehabilitation and disability studies or related that may include, but not limited to degrees in education, special education, social work, or psychology)
Two years of experience in case management, linking with community resources, special education, instruction, vocational evaluations and / or assessments.
Working knowledge of case management, interviewing, and counseling techniques.
Strong analytical, writing and communication skills.
Experience with medical, psychological, social and vocational aspects of disability and/or economic disadvantage; community resources, occupational information and job readiness.
Must be proficient in the use of computer systems and Microsoft Office Suite.
Ability to facilitate positive actions and growth of participants in a flexible geographic work environment and working hours where self-direction, prioritizing and organizational skills are crucial to success.
Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).

Nice To Haves

Master’s Degree in a rehabilitation counseling or a counseling related field, preferred

Responsibilities

Provide case management and related services to participants in support of the program’s financial, mission, training, continuous quality improvement and marketing goals.
Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.
Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.
Conduct orientation for new participants in regards to program services, polices and procedures.
Maintain regular contact with referring agency and/or funding provider(s) to manage cases and promote Goodwill programs and services for potential referrals.
Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.
Maintain all documentation and records of program participants.
Prepare reports and summaries required for applicable funding and regulatory sources.
Ensure smooth transition of cases across services and programs as necessary.
Observe and meet with participants on the job in community-based work sites.
Coordinate supervision of all participants to ensure program quality and consistency.
Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.
Ensure protection and confidentiality of participant’s rights.
Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral to and utilization of community resources.
Maintain all documentation and records of program operations. Separate, open, review and maintain participant case files and documents according to Career Services polices and procedures.
Prepare professional development plan (PDP) and engage in quarterly updates in achieving goals.
Comply with Agency, Career Services, CARF, federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
Participate or lead program advisory council, community advisory boards and/or associations related to trade as assigned.
Maintain quality relationships with community partners.
Participate in community and Goodwill meetings as needed or as assigned.
Attend majority of quarterly targeted training forums (TTF).
Completion of all Career Services core training.
Support the operations of the Career Center site.
Other duties as assigned.