Case Manager

Shelter House • Fairfax, VA

4d • $52,000 - $56,000

About The Position

The Case Manager supports an average of 6–10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Clients entering Artemis House may be in imminent danger and need crisis intervention and intensive safety planning. The Case Manager provides direct services to clients in shelter, assesses needs upon entry, connects clients with appropriate services, and advocates for comprehensive services that address identified needs. Services are client-centered, guided by victims’ needs and goals, and respectful of their self-determination.

The role includes coordinating services and advocacy with clients, children’s service providers, mental health staff, legal professionals, and other partners. The Case Manager maintains records and documentation, communicates client updates to staff, supports clients’ goals and plans for leaving shelter, and contributes to the multidisciplinary team and program’s daily operations.

Requirements

• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to deliver creative, resourceful solutions to unique challenges.
• Strong organizational and time-management skills.
• Valid driver’s license and reliable transportation.
• Willingness to work a rotating schedule, including evenings and weekends when needed.
• Ability to work in a highly intense work environment.
• Annual TB test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Fluency in a language other than English, such as Spanish, Farsi, Arabic, or Amharic.
• At least one year of case management or direct-services experience.
• Bachelor’s degree in social work, human services, or a related field.
• Experience providing services to victims of domestic violence and people experiencing mental health issues or substance abuse.

Responsibilities

• Provide crisis intervention and develop individualized safety plans.
• Assist victims in filing for protective orders and completing affidavits.
• Accompany clients to court proceedings and appointments, including attorney meetings, protective order hearings, custody hearings, and housing interviews.
• Assess clients’ physical, mental health, social, employability, educational, and quality-of-life needs, as well as their strengths and other relevant needs.
• Coordinate services among mental health service workers, service providers, advocates, the legal system, and other involved parties.
• Coordinate children’s services, including education, daycare, programming, and counseling.
• Meet regularly with assigned clients and provide intensive case management and advocacy.
• Maintain complete client records and documentation in accordance with agency and best-practice standards.
• Enter clients into VADATA and complete client CDFs in a timely and efficient manner.
• Work with mental health staff to screen clients for referrals to mental health or substance abuse services.
• Ensure relevant client information is shared with appropriate staff in a timely manner.
• Provide domestic violence education using tools such as The Power and Control Wheel and the Cycle of Violence.
• Empower clients to meet goals in their individual service plans and collaborate with them on plans for exiting shelter.
• Collaborate with collateral professionals to ensure comprehensive service delivery.
• Advocate for clients and complete referrals to meet their needs.
• Keep Artemis House staff informed of client needs through daily documentation and communication of updates.
• Assist with room turnover, client moves, and preparing for clients entering and exiting the program.
• Communicate effectively in writing and orally, and listen effectively.
• Know and implement emergency procedures.
• Participate in staff meetings and trainings as directed by the supervisor.
• Contribute to a multidisciplinary team of Shelter House employees, deployed staff, and involved agencies, providing wraparound services to clients.
• Ensure compliance with agency policies.
• Operate a personal computer, fax, printer, copier, and Microsoft Office products, including email, calendar, and drive.
• Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Benefits

• Medical, dental, and vision insurance for full-time employees, with a generous employer contribution toward premiums.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual team-building events.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed