CASE MANAGER

Arizona Department of Administration • Safford, AZ

10d • Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Manager/Child Safety Specialist in Safford, Arizona. The role protects and supports the safety, well-being, and future of children and families across Arizona. The position is full-time, 40 hours per week, on-site and in the field; alternative work hours may be required. The starting salary is $21.7068 per hour, with step increases following training and years of service.

The role responds to allegations of child abuse or neglect, assesses child safety, and works with families in their homes and communities. Case Managers coordinate services, develop case plans, attend court hearings, prepare professional reports, transport children, support placement needs, manage cases throughout an assigned region, and collaborate with courts, providers, and partner agencies.

New hires must successfully complete a 22-week in-person classroom and field training program. The CORE program includes seven weeks of classroom instruction in blocks of one to three weeks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. Pay increases are listed upon training completion and after one, two, and three years of service. Placement in the step pay plan may include qualifying service as an OCWI Investigator Senior, in addition to prior DCS Specialist experience, in accordance with agency policy.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts, or four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Work history, Central Registry, and Public Record will be considered.
• Analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Communicate clearly and compassionately, conduct effective interviews, gather accurate information, and remain professional in challenging situations.
• Stay organized and maintain accuracy and quality in a high-volume environment.
• Remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Demonstrate strong attention to detail.
• Knowledge of counseling, conflict resolution, and intervention techniques; child development, family systems, and trauma-informed practice; confidentiality and ethical decision-making; and behavioral indicators of abuse or neglect, separation, and loss.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.
• Meet the stated driver’s license requirements for driving or using a vehicle as an essential job function.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.
• Complete the 22-week in-person classroom and field training program.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level