Professional I, Behavioral Health Specialist; Permanent Supportive Housing

The Centers•Cleveland, OH

107d•$20 - $24•Onsite

About The Position

The Centers is hiring a Case Manager for its Permanent Supportive Housing (PSH) program. The role supports operations across multiple locations in the Cleveland area and surrounding communities. PSH combines low-barrier, affordable housing with integrated health care and wraparound supportive services for individuals and families who have experienced chronic homelessness. The Case Manager provides strength-based services to people with histories of chronic homelessness, behavioral health conditions, and complex psychosocial needs. The work addresses medical, behavioral health, substance use, and social determinants of health factors that affect long-term wellness and housing retention. The position involves client engagement in office, property, and community settings; individualized service planning; coordination with a multidisciplinary team and community resources; clinical observation and documentation; and participation in housing and program activities.

Requirements

High school diploma or equivalent.
At least three years of case management or care coordination experience.
Valid Ohio driver's license and access to an insured vehicle for client transportation and community-based services.
Nonviolent Crisis Intervention certification within 60 days of hire.
Ability to collaborate effectively as part of a multidisciplinary team.
Ability to develop therapeutic relationships and engage clients in assessment, goal setting, service planning, and ongoing care coordination.
Ability to identify needs, problem-solve barriers, and connect clients with appropriate community resources and supports.
Working knowledge of behavioral health, substance use, trauma-informed care, stages of change, harm reduction, and housing stability practices.
Ability to understand and support a team-based, client-centered service delivery model.

Nice To Haves

Bachelor's degree in Social Work, Psychology, or a mental health-related field.
For a degree in a related field, two years of care coordination or case management experience is preferred.
Prior experience working with adults with serious and persistent mental illness.
Active Community Health Worker certification.

Responsibilities

Build and sustain therapeutic relationships through face-to-face, telephone, office-based, property-based, and community-based engagement.
Explain case management services; assess client strengths and needs; administer appropriate screening tools; and help clients develop independent living skills, including budgeting, understanding leases, and paying bills.
Develop and maintain individualized service plans and housing success plans with client goals, measurable outcomes, and evidence-based strategies.
Apply Housing First, Harm Reduction, Motivational Interviewing, Stages of Change, and Stage-Wise Interventions to support wellness and housing retention.
Provide life skills training and pro-social support individually and in groups; monitor client progress and adjust interventions.
Coordinate with counselors, nurses, physicians, pharmacists, social service staff, Property Management, and community resources to connect clients with primary care, behavioral health and substance use services, benefits, education, vocational resources, and social networks.
Assist clients with benefit applications, advocacy, and appeals, and support transitions in care after hospitalizations or other disruptions.
Recognize behavioral health, physical health, and substance misuse presentations; conduct appropriate risk and lethality assessments; and use clinical supervision effectively.
Document case management activity clearly, objectively, and promptly in the organization's electronic medical record, linking services to client goals and outcomes.
Protect client privacy and confidentiality in accordance with applicable laws and organizational policy.
Participate in multidisciplinary team meetings, housing inspections, move-in and move-out planning, and community-building activities.
Support onsite food pantry operations approximately once per month and maintain required food safety certification provided through The Centers.
Travel locally to provide services, attend meetings and trainings, transport or accompany clients, and support community-based needs.