Case Manager

San Diego Youth Services•San Diego, CA

12d

About The Position

San Diego Youth Services seeks a Case Manager with lived experience for its Victim and Survivor Services program, based in San Diego. This full-time, non-exempt position reports to the Program Manager and provides intensive short-term case management, outreach, crisis intervention, referrals, transportation, and coordination of care for youth who have experienced commercial sexual exploitation or human trafficking. Youth may be engaged for up to 90 days or longer, depending on their needs and connection to long-term resources. The position also supports group curriculum development and facilitation, community partnerships, and community awareness and training. The role may involve work from home, on the road, or in an office, and includes an on-call rotation and required availability for on-call hours Monday through Sunday, 24/7. San Diego Youth Services supports homeless, runaway, and vulnerable youth through shelter, foster homes, community centers, housing, prevention, early intervention, and treatment. The organization has approximately 250 employees and 80 volunteers and an annual budget of approximately $24 million. This role requires lived experience of commercial sexual exploitation or human trafficking, either personal experience or personal impacts due to the experience of a family member or close friend. A bachelor's degree in social work or a related field is preferred; 2–5 years of experience working with high-risk clients, preferably adolescents and Transitional Aged Youth with exploitation or trafficking experience, may be considered in lieu of education. The position has no supervisory responsibilities. The hourly pay range is $22–$24.

Requirements

Lived experience of commercial sexual exploitation or human trafficking, either personally or through impacts on a family member or close friend.
A bachelor's degree in social work or a related field is preferred; 2–5 years of experience working with high-risk clients, preferably adolescents and Transitional Aged Youth with experience of commercial sexual exploitation or human trafficking, may be considered in lieu of education.
Excellent oral and written communication skills.
Ability to work autonomously and as part of a multidisciplinary team.
Willingness to develop or working knowledge of trauma-informed care.
Must have or be willing to complete 40-hour Domestic Violence counselor training, Campbell Danger Assessment, Mental Health First Aid, Seeking Safety, and Motivational Interviewing trainings.
Computer literacy in Microsoft Outlook, Word, and Excel.
Valid California driver's license, good driving record, and willingness to use a properly insured personal vehicle for work; mileage is reimbursed.
Maintain CPR and First Aid certification.
Pass required tuberculosis testing, fingerprinting, FBI, DOJ, and CACI background checks, and drug testing.
Available for on-call hours Monday through Sunday, 24/7.
Ability to participate in an on-call rotation, typically one week every 5–6 weeks, subject to change.

Nice To Haves

Bachelor's degree in social work or a related field.
Bi-lingual in Spanish.
Experience in crisis intervention, group facilitation, documentation, and case management.
Experience working with high-risk clients, preferably adolescents and Transitional Aged Youth who have experienced commercial sexual exploitation or human trafficking.

Responsibilities

Provide support services, including accompanying youth to meetings, appointments, and court; case management related to stabilization needs such as housing, employment, education, and health; outreach; crisis intervention; and referrals.
Provide transportation when needed.
Maintain accurate and timely documentation, data collection, contract-compliant records, and file reviews.
Conduct emergency or immediate outreach with Child and Family Wellbeing to prospective service partners in community settings, and screen prospective partners for program eligibility.
Triage with the CSEC Response Team Coordinator to identify needed services.
Assist with developing and maintaining group curriculum and facilitate groups.
Coordinate care by communicating with probation officers, CWS social workers, health care providers, therapists, natural support systems, parents, and families.
Participate in an on-call rotation, typically one week every 5–6 weeks, subject to change, and provide intensive 24-hour follow-up on referrals.
Engage youth in intensive short-term case management for up to 90 days or longer, depending on client need and linkage to long-term resources.
Provide outreach and training to increase community awareness.
Develop knowledge of tenant-landlord laws, Fair Housing Laws, and the Transitional Housing Misconduct Act, or be willing to receive training.
Seek new partnerships with low-income housing providers.
Perform other duties as assigned.
Adhere to SDYS mission, purpose, guiding principles, and quality standards.
Maintain confidentiality and privacy of protected health information and other applicable information in accordance with agency policies, regulations, and laws, including HIPAA.
Welcome and support SDYS volunteers and assist them in their service when applicable.
Communicate effectively with people from diverse backgrounds and experiences, recognize and learn from coworkers' strengths, and help maintain warm, welcoming, and safe work environments.
Work flexibly across home, community, and office environments.

Benefits

18 days of PTO, 2 floating holidays, and 12.5 paid holidays (32.5 paid days off).
403(b) retirement plan with a 2% employer match.
Medical insurance.
Dental insurance.
Vision insurance.
Pet insurance.
Mileage reimbursement.
Annual $2,000 bonus for staff who are fully bilingual in Spanish.
Annual $1,500 bonus for staff with proficiency in Spanish.
Life insurance.
Parental leave.
Public Service Loan Forgiveness (PSLF) employer.