Case Manager

Shelter House•Fairfax, VA

10d•Onsite

About The Position

The Case Manager provides comprehensive, trauma-informed case management to individuals and families experiencing or at risk of homelessness. Managing approximately 18–20 households, the role uses a Housing First approach to help clients secure and maintain permanent housing while building long-term stability and self-sufficiency. As the primary point of contact for assigned clients, the Case Manager assesses needs, develops individualized service plans, coordinates community resources, advocates for clients, and helps address barriers to housing, employment, financial stability, and overall well-being. The position is based in the Katherine Hanley Family Shelter in Fairfax, Virginia, and reports to the Assistant Director of Programs. The role is classified as exempt, with an annual salary range of $52,000–$56,000. Evening and weekend work may be needed. Shelter House is a nonprofit organization established in 1981, with more than 200 employees, working to prevent and end homelessness and domestic violence. Its stated values are Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

Requirements

Bachelor's degree in Social Work, Psychology, Human Development, or a related degree, or commensurate experience.
Three years of experience in service delivery with low- and moderate-income families.
Ability to prioritize competing priorities and make sound judgments.
Strong written communication skills.
Ability to advocate, assist in problem-solving, and achieve results for families.
Excellent time management and organizational skills.
Valid driver's license.
Willingness to work evenings and weekends as needed.
Annual TB test is required.

Nice To Haves

MSW or master's degree in human services or a related field.
Experience providing services to clients experiencing homelessness, mental health issues, or substance abuse issues.
Proficiency in a language other than English, such as Spanish or Farsi.
Comfort with and ability to adapt quickly to change.
Strong public speaking and communication skills.

Responsibilities

Conduct comprehensive client assessments covering housing history, barriers to housing, physical and behavioral health, employment, education, financial stability, strengths, and support needs.
Manage an active caseload of approximately 18–20 households and provide individualized, client-centered case management services.
Develop, implement, and monitor Housing Sustainability Plans to support long-term housing stability and self-sufficiency.
Connect clients with community resources, public benefits, healthcare providers, employment opportunities, educational programs, and other supportive services.
Assist clients with budgeting, financial literacy, and money management strategies.
Support clients in maintaining lease compliance and resolving issues that may threaten housing stability.
Mediate household, roommate, and landlord-tenant conflicts as needed.
Build and maintain positive relationships with landlords, property managers, community partners, and service providers.
Coordinate wraparound services by collaborating with community agencies, faith-based organizations, and other stakeholders.
Maintain accurate, timely, and complete documentation in HMIS and client files in accordance with agency policies, funding requirements, and best practices.
Prepare required reports and submit documentation in a timely manner.
Use Microsoft Office and Google Workspace, including Outlook, Calendar, Drive, Docs, and Sheets, to support daily operations.
Collaborate as a member of a multidisciplinary team and maintain positive working relationships with Shelter House staff and external partners.
Demonstrate Shelter House's iC.A.R.E. core values in all interactions.
Perform other duties as assigned by the Assistant Director of Programs and/or Program Director.