Case Manager

ADAPT Community Network•Brooklyn, NY

About The Position

The Case Manager develops, implements, and monitors Life Plans for people supported in a residential setting under the supervision of the Program Director. The position ensures services meet regulatory requirements and agency standards while reflecting each person’s goals. The Case Manager provides advocacy, coordinates services, engages families, and promotes dignity, independence, and quality of life. The role includes providing social services; developing and updating individualized plans; coordinating with residential, clinical, and external service providers; and documenting assessments, progress, and contacts. The Case Manager also supports staff in implementing Life Plans, coordinates admissions and transitions, helps ensure access to benefits and adaptive equipment, and provides assistance with daily living and community outings as needed. The position requires discretion in handling confidential information and flexibility in scheduling.

Requirements

Bachelor’s degree in Human Services or a related field.
At least one year of experience working with individuals with developmental disabilities.
Ability to read, write, speak, and understand English.
Strong interpersonal and communication skills, including the ability to interact effectively with people supported, families, staff, and outside agencies.
Excellent organizational and time-management skills and the ability to handle multiple priorities.
Proficiency in Microsoft Office and electronic record systems.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Ability to work independently and as part of a team, with flexibility in scheduling.
Ability to work flexible hours.

Responsibilities

Provide social services that support social functioning, family coping capacity, human and civil rights, dignity, and personal worth.
Develop, monitor, and update Individualized Service Plans in accordance with regulatory and agency policies.
Participate in and chair interdisciplinary team meetings; document, interpret, and follow up on recommendations.
Collaborate with residential staff, clinical staff, and service providers to coordinate support.
Identify individuals’ aptitudes, interests, and preferences and develop person-centered goals and activities.
Document functional assessments and review plans of care as needed.
Provide supervision, training, and guidance to Residence Program Specialists on Life Plan implementation, data collection, and best practices.
Maintain regular and meaningful contact with families, guardians, and community stakeholders.
Advocate for the rights of people supported and ensure applications for benefits and entitlements are made in a timely manner.
Coordinate admissions, including referral materials, family contacts, and day-program arrangements.
Serve as liaison to day programs, clinics, service coordination, and other external partners.
Provide support with activities of daily living and community outings as needed.
Ensure adaptive equipment is available, maintained, and used appropriately.
Maintain accurate and timely documentation, including monthly case notes, progress updates, and family contacts.
Assist with discharge planning and follow-up to support transitions to community-based services.
Handle sensitive and confidential information with discretion.
Keep abreast of changes in the field and apply updated knowledge to practice.
Perform other related duties as assigned.