Case Manager

Northeast Washington Educational Service District•Spokane Service Team, WA

11d

About The Position

The Case Manager provides individualized support, advocacy, and guidance to opportunity youth ages 16–24 who face economic, academic, social, and employment barriers. The position supports participants in pursuing high school equivalency, developing life and career skills, accessing wraparound services, and transitioning into employment, training, or postsecondary education. The Case Manager develops and monitors case management and transition plans, provides individual and group support, and builds community partnerships to reduce barriers and support progress toward personal and program goals. The position serves students and participants in the YouthBuild Program and also includes responsibilities related to Open Doors. For YouthBuild, the Case Manager supports construction and secondary-track members, facilitates group sessions such as life skills, team building, and support resources, tracks participation and follow-up outcomes, and collaborates with staff to meet performance metrics, including a 75% employment rate. For Open Doors, the Case Manager provides classroom and online GED case management, supports orientation and engagement across sites, coordinates eligible-youth referrals with partners, monitors learning plans and academic progress, contacts students with attendance concerns, and supports transitions to employment or postsecondary pathways. The position works under limited supervision, following standardized practices and methods. It may lead, guide, or coordinate others and operates within a defined budget. The job generally involves sitting (60%), walking (20%), and standing (20%), with some fine-finger dexterity, in a generally hazard-free environment. The Case Manager may transport participants in NEWESD vehicles as needed and must report safety or security incidents promptly. A bachelor's degree in a related field is required, though a combination of education and experience may be considered. Job-related experience with increasing responsibility is required; two years of successful experience with youth or young adults in alternative or at-risk programs and GED preparation experience are highly preferred.

Requirements

Bachelor's degree in a related field; a combination of experience and education may be considered in lieu of a degree.
Job-related experience with increasing levels of responsibility.
Ability to apply assessment instruments and develop and maintain effective working relationships.
Ability to prepare and maintain accurate records and case-management documentation.
Excellent written and oral communication skills, including public speaking and group presentation skills.
Ability to operate standard office equipment and pertinent software applications.
Ability to perform basic math, read technical information, compose documents, facilitate group discussions, and analyze situations to define issues and draw conclusions.
General understanding of opportunities available to youth and barriers they may face.
Knowledge of postsecondary processes, support services, and student-success strategies.
Knowledge of emergency, social, educational, domestic violence, child welfare, and human-services systems and how to make referrals.
Ability to schedule activities, meetings, and events; gather, collate, and classify data; and use basic job-related equipment.
Ability to work independently and with diverse individuals and groups, analyze issues, develop action plans, and interpret guidelines independently.
Ability to work with detailed information, exercise critical thinking and sound judgment, respond accurately and promptly, take initiative and accountability, manage time and priorities, and meet goals and deadlines.
Ability to manage projects independently, adapt to changing priorities, and produce quality work under pressure.
Ability to maintain confidentiality and communicate effectively with diverse groups in a nonjudgmental manner.
Ability to work effectively as part of a team, demonstrate patience and a sense of humor, and maintain regular and reliable attendance.
Valid driver's license, reliable transportation, and required auto insurance.
Clear WSP/FBI criminal-history background clearance, at the employee's expense.
Clear driver abstract for the last five years.
Obtain and maintain first aid/CPR certification.
Obtain and maintain Pearson Vue GED proctor certification.
Submit an online application, cover letter, resume, one professional letter of recommendation, transcripts if applicable, and applicable certifications or licensure.
Some fine-finger dexterity is required.

Nice To Haves

Two years of successful experience working with youth or young adults in alternative or at-risk programs within the scope of work.
Experience with GED preparation.
Knowledge of GED preparation is desired.

Responsibilities

Conduct intake interviews, assessments, and screenings to identify participant goals and service needs.
Proctor GED and CASAS tests.
Develop and implement individualized case management and transition plans.
Refer participants to community resources to address barriers such as housing, mental health, and substance use.
Monitor attendance, engagement, and progress toward participant goals.
Collaborate with instructors, peers, partners, and external agencies to meet program objectives.
Lead and support orientation and mental toughness sessions.
Organize workshops, community events, and service-learning opportunities.
Maintain accurate written and electronic documentation of activities and other relevant information.
Ensure program compliance with policies, procedures, and reporting requirements.
Represent NEWESD at meetings, trainings, and conferences.
Transport participants in NEWESD vehicles as needed for program activities and service-learning events.
Immediately report incidents that threaten the safety, security, or integrity of youth, staff, or partners to an agency supervisor or assistant superintendent, and submit a written incident report.
Support YouthBuild construction and secondary-track members; facilitate group sessions; track participation and follow-up outcomes; and collaborate with staff on performance metrics.
Provide Open Doors case management in classroom and online GED settings; support orientation and engagement across sites; coordinate eligible-youth referrals; monitor learning plans and academic progress; send weekly attendance outreach emails to non-attending students; and support transitions to employment or postsecondary pathways.
Perform other related duties as assigned.