Case Manager

Shelter House • Fairfax, VA

10d

About The Position

The Case Manager supports an average of 6–10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Artemis House clients may be in imminent danger and require crisis intervention and intensive safety planning. The Case Manager provides direct services to clients in shelter by assessing their needs upon entry, connecting them with appropriate services, and advocating for comprehensive support. Services are client-centered, driven by each victim’s needs and goals, and respectful of client self-determination.

The role involves individualized safety planning, crisis intervention, intensive case management and advocacy, coordinating services for adults and children, and supporting clients as they work toward their goals and plan to exit shelter. The Case Manager maintains accurate client records and program data, communicates relevant updates to staff, collaborates with a multidisciplinary team, and helps with client moves and shelter room turnover. The position is based in the Northern Region of Virginia and requires 10–15% local travel, with evenings and weekends as needed.

Requirements

• Bachelor’s degree in social work, human services, or a related field, or commensurate experience.
• At least 1 year of case management or direct-services experience.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to deliver creative resources and solutions to unique challenges.
• Strong organizational and time-management skills.
• Ability to work in a highly intense work environment.
• Valid driver’s license; local travel of 10–15% is required.
• Willingness to work evenings and weekends when needed.
• Annual TB test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Fluency in a language other than English; Spanish is noted.
• Experience providing services to victims of domestic violence and people experiencing mental health issues or substance abuse.
• Fluency in Farsi, Arabic, or Amharic.

Responsibilities

• Provide crisis intervention and develop individualized safety plans.
• Assist victims with filing protective orders and completing affidavits.
• Accompany clients to court proceedings and appointments, including attorney meetings, protective order hearings, custody hearings, and housing interviews.
• Assess clients’ physical, mental health, social, employability, educational, and quality-of-life needs, as well as their strengths and other relevant needs.
• Coordinate services among mental health workers, service providers, advocates, the legal system, and other involved parties.
• Coordinate children’s services, including education, daycare, programming, and counseling.
• Meet regularly with assigned clients and provide intensive case management and advocacy.
• Maintain complete and accurate client records and documentation in accordance with agency and best-practice standards.
• Accurately report client information in designated program data systems.
• Disseminate relevant client information to appropriate staff in a timely manner.
• Provide domestic violence education using tools such as The Power and Control Wheel and the Cycle of Violence.
• Support clients in meeting goals in their individual service plans and collaborate with them on plans for exiting shelter.
• Collaborate with Resource Coordinators to provide comprehensive, client-driven services; advocate for clients and complete referrals to meet their needs.
• Keep Artemis House staff informed of client needs through daily documentation and communication of updates.
• Assist with room turnover, client moves, and preparation for clients entering and exiting the program.
• Communicate effectively in writing and orally, and listen effectively.
• Maintain familiarity with agency and program emergency procedures.
• Participate in staff meetings and trainings as directed by the supervisor.
• Contribute to a multidisciplinary team with Shelter House employees and involved agencies to help clients achieve their goals.
• Ensure compliance with agency policies and exemplify Shelter House’s iCARE core values.
• Operate a personal computer, fax machine, printer, copier, and Microsoft Office products.
• Perform other duties deemed necessary to support the program and agency.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual employee engagement events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level