Case Manager

Zinnia Health•Exeter, RI

3d•Onsite

About The Position

Zinnia Health is hiring a full-time Case Manager to provide group therapy, maintain documentation, and coordinate ancillary services for clients receiving substance use and mental health treatment. The Case Manager works collaboratively with the Primary Counselor, Clinical Director, patients, families, therapists, referral sources, and other care team members to support quality treatment and client care. The role requires familiarity with 12-Step Recovery programs and documenting group notes in an electronic medical record system. The position is based at the North Kingstown, Rhode Island office, with training in Exeter, Rhode Island. The schedule is 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The listed salary range is $50,000–$55,000. Work is performed primarily in an office environment. The role involves extended periods of sitting, using a computer, and hearing the telephone; it may require lifting up to 10 pounds. The role may involve exposure to clients with Hepatitis B, HIV, TB, or other infectious diseases.

Requirements

High school diploma.
At least 1 year of experience as a group facilitator in substance abuse and mental health settings is preferred.
At least 3 years of lived experience with substance use and/or mental health disorders, personally or through a family member or loved one, and the ability to appropriately share that experience with clients.
Understanding of counseling and other treatment procedures for alcoholism and drug addiction-related problems.
Knowledge of regulations concerning alcoholism and drug addiction treatment.
Knowledge of alcoholism, drug addiction, and related treatment procedures.
Familiarity with 12-Step Recovery programs.
Knowledge of electronic medical records and documenting group notes.
Ability to manage tasks and demonstrate strong interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently.
Effective written and verbal communication with customers and colleagues.
Organized, detail-oriented, adaptable, positive, and able to multitask.
Proficient computer skills, including Microsoft Office Suite.
Ability to prioritize clients’ needs and advocate for them with other treatment providers.
Strong desire to help others.

Nice To Haves

Knowledge of state licensing agency guidelines.
At least 1 year of experience as a group facilitator in substance abuse and mental health settings.

Responsibilities

Coordinate and provide safe, timely, effective, efficient, equitable, and patient-centered care.
Handle case assignments, draft service plans, review case progress, and determine case closure.
Communicate patient needs to care team members and follow up as appropriate.
Manage discharge plans upon completion of treatment.
Attend clinical and administrative meetings to share information across departments.
Collaborate with patients, families, therapists, and referral sources to support high-quality care.
Coordinate case management activities and facilitate information sharing.
Maintain comprehensive patient clinical records through detailed documentation.
Advocate for patients regarding clinical status and treatment options to help them make informed decisions.
Promote quality and cost-effective interventions and outcomes.
Record case information, complete required forms accurately, and produce statistical reports.
Help patients navigate legal issues, including court appearances.
Follow professional standards, protocols, rules, and regulations.
Advocate for patients regarding insurance coverage and financial assistance.
Monitor and evaluate clients’ progress through case management plans and revise plans with corrective actions as needed.
Coordinate with social services, health agencies, and governmental agencies.
Perform other duties assigned by the supervisor that are consistent with the position and agency policies and procedures.