Case Manager-ECBO
About The Position
The Case Manager may be assigned to either the Employment program or the Housing program. In the Employment program, the Case Manager conducts outreach to eligible homeless and unemployed Texas residents and connects them with support services, benefits information and assistance, emergency shelter or other housing referrals, job training, job placement, and follow-up services. The role includes meeting measurable client service goals and coordinating with organizational programs and community resource centers to avoid duplicating services and maximize client support. Case Managers are expected to treat clients with sensitivity, respect, and professional care, maintain detailed case notes, submit required reports on time, and perform other tasks assigned by supervisors. In the Housing program, the Case Manager develops a case management plan with clients to assess needs and barriers and provide housing placement, temporary financial assistance, emergency housing when needed, and other support services. The goal is to stabilize at-risk veteran families so they can gain or retain permanent housing and strengthen self-sufficiency. The role also involves maintaining client files and correspondence, processing support-service requests and expense verification, submitting client information in the management information system, and working toward assigned client goals. Case Managers must safeguard confidential information and demonstrate responsiveness, adaptability, teamwork, a solution-oriented approach, and sound work standards. Work includes office duties, client and team meetings, local travel and occasional out-of-area travel, and recruiting clients at job fairs, community events, shelters, streets, and encampments. The employee may work in varied office and residential settings and encounter varying weather conditions or situations requiring de-escalation.
Requirements
- Bachelor's degree from an accredited college or university and at least three years of experience in a responsible position interacting with low-income persons or families; alternatively, an associate's degree from an accredited college and at least five years of significant related work experience.
- Must have transportation and a valid Texas driver's license.
- Must provide proof of current vehicle liability insurance.
- Must pass a drug test and background record check.
- Typing ability.
- Computer literacy with Word, Excel, Access, PowerPoint, and Outlook.
- Good understanding of the problems faced by applicants.
- Professional and productive demeanor, with actions supportive of others.
- Effective verbal and written communication skills, including the ability to speak before groups when necessary.
- Ability to make independent decisions in coordination with service objectives.
- Ability to maintain confidentiality and treat clients with sensitivity and respect.
Nice To Haves
- Experience working with veterans.
- Experience as a case manager in job counseling, employment, job training, job development, employment services, or a related field.
Responsibilities
- Conduct outreach to eligible homeless and unemployed Texas residents and connect them with appropriate services.
- Provide or coordinate support services, benefits information and assistance, emergency shelter or housing referrals, job training, job placement, and follow-up services.
- Meet assigned, measurable client service goals and prepare corrective action plans when needed.
- Coordinate with other organizational programs and community resource centers to avoid duplication and maximize client benefits.
- Develop housing case management plans with clients to assess needs and barriers.
- Provide eligible clients with housing placement assistance, temporary financial assistance, emergency housing when necessary, and other support services.
- Coordinate assistance such as VA and public benefits, healthcare, daily living services, financial planning, transportation, fiduciary or payee services, legal services, childcare, and housing counseling.
- Prepare and submit support-service requests and client case data in the management information system.
- Process support-service requests and collect verification receipts for expenses.
- Maintain client files, detailed case notes, documentation, and follow-ups, and prepare related correspondence.
- Complete and submit required reports in a timely manner.
- Protect confidential information about clients, donors, team members, and the organization, disclosing it only on a need-to-know basis.
- Treat program participants with sensitivity, patience, respect, and professional care.
- Recruit clients at job fairs and community events and in locations where homeless clients may reside.
- Participate in preparing documents, reports, literature, or presentations as needed.
- Perform other program tasks as assigned by supervisors.
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What This Job Offers
Job Type
Full-time
