Case Manager

Plymouth Housing Group•Seattle, WA

2d•Onsite

About The Position

The Case Manager supports Plymouth Housing residents as part of the onsite Resident Well-Being Care team. The role provides supportive services, maintains high-quality service delivery aligned with Plymouth’s mission, and promotes housing stability through harm reduction, trauma-informed care, and Housing First principles. The Case Manager carries a designated caseload and is assigned to an individual building, with possible reassignment based on service needs. This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The position is based in person in Seattle, Washington, and works Sunday through Thursday, 8:00 a.m. to 4:00 p.m. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. Its long-term housing is paired with onsite services intended to promote stability, health, and community. The organization emphasizes dignity, respect, hospitality, careful communication, collaboration, lived experience, cultural responsiveness, harm reduction, trauma-informed practice, and resident choice.

Requirements

Bachelor of Arts or Bachelor of Science degree in a human service field; advanced education may be substituted for experience, and years of experience may be substituted for the degree.
At least 1 year of experience as a case manager in housing, behavioral health, or a social service setting.
Excellent verbal and written communication skills.
Strong organizational and time-management skills, including the ability to prioritize and meet deadlines.
Self-motivation and creative problem-solving skills.
Ability to develop and maintain effective relationships with tenants and community partners.
Empathy and patience when working with people affected by addiction, mental health conditions, or trauma.
Ability to work under stress with diverse populations.
Flexible, cooperative, and supportive approach as a team member.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to work with databases and technology tools.
Attention to detail in documentation and administrative work.
Willingness and ability to transport residents to appointments.
Ability to build trust and work respectfully with people from varied backgrounds and lived experiences, supporting dignity, choice, belonging, and safe and welcoming communities.
Self-awareness and humility to communicate across differences, adapt one’s approach, and treat people fairly and respectfully.

Nice To Haves

Experience in Permanent Supportive Housing.

Responsibilities

Develop and maintain Individual Service Plans (ISPs) with residents addressing housing stability, long-term goals, and transition needs.
Maintain knowledge of internal and community resources, including public benefits, to maximize resident access.
Assist residents with scheduling and transportation, and accompany them to appointments as needed.
Advocate, consult, and collaborate with community providers to ensure continuity of care.
Coordinate with Housing Operations to support housing stability, including rental assistance, paperwork, and improvements to living conditions.
Respond to crises and emergencies using trauma-informed, harm reduction practices, contacting emergency services when required.
Address resident complaints and concerns and escalate them to the Residential Well-Being Manager (RWM) as appropriate.
Collaborate with the internal behavioral health team to provide cohesive services.
Attend supervision and team meetings to discuss resident issues, program goals, and strategies.
Work cooperatively with colleagues and other Plymouth departments, support community events, and coordinate with building teams on resident needs.
Maintain a safe and sanitary environment for residents and staff.
Maintain accurate, timely records, progress notes, and documentation in accordance with confidentiality and privacy standards.
Adhere to program agreements and goals related to housing stability, eviction prevention, income and skills development, and resident self-determination.
Coordinate with internal departments for information collection, meetings, and program activities.
Provide input on program policies, procedures, and improvements as requested.
Perform shift-related tasks that support residents’ well-being and housing stability.
Assist with building- or program-specific initiatives as directed by the RWM when they align with the Case Manager role.
Participate in team projects or efforts supporting resident services or building operations as needed.