Case Manager

Healthcare Connection • Mount Healthy, OH

4d

About The Position

The HealthCare Connection is seeking a Case Manager to support high-risk and complex patients. The role provides case management and outreach services to help patients overcome barriers related to social determinants of health and improve their health outcomes and quality of life. The Case Manager assesses patient needs, develops individualized care plans, and connects patients and families with community resources. The position collaborates with an interdisciplinary care team to provide coordinated, patient-centered care.

Requirements

• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
• Experience working with pediatric and adult populations.
• Knowledge of community resources and social service systems.
• Experience with Microsoft Office.
• Strong interpersonal, communication, and organizational skills.
• Ability to work effectively with diverse populations.
• Compassion and dedication to improving patient outcomes.
• Strong patient and family advocacy skills.
• Ability to work collaboratively as part of a team.
• Ability to manage multiple priorities and adapt to changing needs.

Nice To Haves

• One or more years of recent case management experience.
• Familiarity with EMR systems.
• Bilingual skills.

Responsibilities

• Identify at-risk patients experiencing challenges related to social determinants of health using screening tools such as PRAPARE.
• Conduct comprehensive assessments of patient and family needs, including physical, psychosocial, educational, and resource-related factors.
• Assist in coordinating care plans in collaboration with healthcare providers and interdisciplinary teams.
• Develop and facilitate patient-centered care plans in alignment with Primary Care Providers and Behavioral Health Providers.
• Ensure effective communication and coordination to avoid duplication of services.
• Provide referrals and support for mental health and substance use treatment programs.
• Advocate for patients through problem-solving assistance, education, and self-management coaching.
• Schedule and ensure completion of follow-up appointments, screenings, and referrals.
• Maintain accurate documentation and patient tracking systems, including services provided and outcomes.
• Build and maintain relationships with community agencies and external resources.
• Serve as a resource and liaison for patients, families, and the healthcare team.

Benefits

• Health insurance and rewards program.
• Dental insurance.
• Vision insurance.
• Free life insurance.
• Free short-term disability insurance.
• 403(b) retirement plan with employer match.
• Comprehensive paid time off (PTO).
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time