Case Manager

Nations Finest•Menlo Park, CA

2d•$28 - $36

About The Position

The Case Manager supports participants in achieving stability, wellness, and long-term self-sufficiency through client-centered case management, outreach, housing navigation, and employment support as needed. The role connects clients with individualized services, resources, and opportunities while helping maintain a safe, supportive, and orderly environment. The position serves participants through screenings, intakes, assessments, service planning, advocacy, crisis intervention, and progress monitoring. It also coordinates supportive services and works with landlords, housing providers, community agencies, program staff, and external partners. Depending on the location, the role may include residential and facility support, monitoring program rules and common areas, documenting medication management, and facilitating group activities. Nation’s Finest is a veterans’ services nonprofit operating across several states and more than 16 sites. Its mission is to support veterans and their families with housing, health, and employment services that promote self-sufficiency and full potential. The organization describes its culture as collaborative and teamwork-oriented, and values respect, integrity, empathy, transparency, and inclusion. This is a full-time, non-exempt position reporting to the Site Director. The listed salary range is $28.00–$36.00 per hour, dependent on experience and geographical location.

Requirements

At least one year of experience in case management, housing navigation, social services, outreach, homeless programs, or residential program support is preferred.
Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
Strong interpersonal, communication, and organizational skills.
Ability to manage administrative tasks across multiple funding streams and comply with program requirements and reporting standards.
Proficiency with Electronic Health Records (EHR) systems, client-tracking databases, and documentation standards.
Understanding of program budgeting, cost allocation, and performance outcome tracking.
Commitment to trauma-informed, client-centered, and culturally responsive practices.
Ability to sit, stand, and walk for extended periods throughout the workday.
Frequent use of hands and fingers to handle, feel, or operate a computer, phone, and other standard office equipment.
Ability to lift, carry, push, or pull up to 25 pounds occasionally.
Ability to travel to and from program sites, client residences, and community partner locations as required.
Ability to conduct outreach in varied environments, including outdoor or community-based settings.
Visual and auditory acuity sufficient to perform job duties, complete documentation, and interact with clients and staff.
Emotional resilience, professionalism, and sound judgment when interacting with individuals who may be in crisis or experiencing complex challenges.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field is strongly preferred.
Veteran status is desirable but not required.

Responsibilities

Conduct client screenings, intakes, and assessments to determine eligibility, needs, and goals for Nation’s Finest services.
Develop, implement, and monitor Service Plans in collaboration with clients.
Provide strengths-based case management, including advocacy, goal setting, crisis intervention, and progress monitoring.
Coordinate and provide supportive services, including financial assistance, income and health benefits, income maximization supports, and health care navigation.
Educate clients about program expectations and support adherence to rules, policies, and personal goals.
Conduct community outreach, including at encampments and service sites, to engage individuals and connect them with resources.
Build and maintain relationships with landlords, housing providers, and community agencies to expand services and referral opportunities.
Maintain complete, accurate, and confidential case files, including eligibility documents, case notes, service plans, and progress reports.
Track and report client outcomes to support compliance with agency standards and funding requirements.
Coordinate services with staff, programs, and external partners to provide holistic, integrated care.
Assist with budget adherence and program performance goals.
Promote a calm, safe, and respectful environment within the program facility, where applicable.
Supervise common areas, sleeping quarters, and outdoor spaces to maintain cleanliness, order, and productive client engagement, where applicable.
Monitor compliance with program rules and respond promptly to behavioral or crisis situations, where applicable.
Observe and document client medication management and maintain accurate records, where applicable.
Facilitate group sessions, workshops, and/or life-skills activities as assigned.