Case Manager

CARTER BURDEN NETWORK INC•New York, NY

13d

About The Position

CBN’s Case Management Unit serves homebound older adults in Upper Manhattan and Roosevelt Island. Case Managers assess older adults’ needs, provide information about appropriate services and programs, make referrals, assist with collecting documents and completing benefits paperwork, and connect clients with other service providers. They work with the Case Management Unit Program Director, Supervisors, Intake Coordinator, organization staff, partners, and subcontractors. The role involves maintaining a caseload of approximately 65 clients and conducting home visits as necessary in the Upper East Side, Roosevelt Island, and/or East Harlem. Case Managers conduct comprehensive assessments, develop and monitor care plans, coordinate services and entitlements, advocate for clients, provide follow-up and crisis intervention, and document client services in an online platform. They must comply with NYC Aging requirements and deadlines, participate in supervision, meetings, conferences, and required training, and use agency and community resources to support clients’ quality of life. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

MSW/LMSW or a bachelor’s degree with relevant experience.
Affinity for working with older adults.
Strong interpersonal skills and ability to work well with clients and colleagues.
Strong communication and written skills.
Attention to detail and facility with data input.
Ability to manage a caseload and meet deadlines.
Ability to travel as necessary to meet with clients in their homes.
Spanish or Mandarin fluency is highly desirable.

Nice To Haves

Spanish or Mandarin fluency.

Responsibilities

Maintain an ongoing caseload of 65 clients and make contact as required by NYC Department for the Aging requirements.
Conduct comprehensive client assessments and develop care plans in coordination with clients, families, caregivers, and other professionals.
Coordinate entitlements and supportive services, advocate for clients, follow up on service needs, and monitor and reassess care plans.
Complete approximately 1,500 case management hours per year.
Comply with NYC Aging regulations regarding service provision, deadlines, and documentation.
Maintain detailed client records, including case notes, referrals, and assessments, in an online platform.
Participate in weekly and agency-wide staff meetings, agency events, in-service trainings, and conferences.
Participate in case conferences as a client advocate when needed.
Attend the required number of trainings under NYC Aging standards.
Meet weekly with the Case Management Unit Director, Assistant Director, or Supervisor for formal supervision, and at other times as indicated.
Use agency and community resources effectively when working with staff and clients.
Refer clients to relevant organizations and agencies to support their quality of life.
Initiate and maintain contact with community and government agency representatives on behalf of clients.
Provide crisis intervention as needed.
Incorporate the agency’s Mission Statement philosophy into work with staff and clients.
Work effectively with agency colleagues within and outside the Case Management Unit.
Accept other appropriate assignments to meet program and client needs.
Travel as necessary to meet clients in their homes.