Case Manager - Tompkins

Children•Ithaca, NY

About The Position

The Case Manager supports the Positive Youth Engagement Program (PYEP), which provides individualized care to help youth transition from program-supported activities to community involvement. The program builds confidence, reduces reliance on formal supports, and strengthens natural connections. Structured, community-embedded experiences promote skill development, self-esteem, and stability, reduce risk factors associated with out-of-home placement, and support long-term community integration. The Case Manager co-facilitates treatment planning and implementation, helps youth access appropriate services, and fosters engagement among youth, families, caregivers, and youth coaches. The role also includes advocacy, crisis support, assistance to parents navigating public resources, team communication, and maintaining required documentation. The position requires flexibility, creativity, and the ability to work well with youth and caregivers from diverse backgrounds.

Requirements

Bachelor’s degree in human services or a related field required.
Driver’s license and ability to maintain insurability throughout employment required.
Must be flexible and creative, and able to work well with youth and caregivers from a diversity of backgrounds.

Nice To Haves

One year of experience in youth human services or a related field is strongly preferred.

Responsibilities

Co-facilitate and implement treatment plans with the director and youth coaches.
Ensure youth participate in appropriate services, including mental health services, substance abuse counseling, and community treatment services.
Facilitate relationships among youth, families, caregivers, and youth coaches, and follow up with youth to encourage engagement in treatment.
Advocate on behalf of youth, promote positive behaviors, and provide support during crises.
Support parents of youth, including helping them navigate county- and state-provided resources.
Attend scheduled team meetings and maintain ongoing communication with the team.
Record, maintain, and provide all necessary documentation.

Benefits

Student loan and tuition reimbursement.
Employee Assistance Program.
Employee discounts at the Southern Tier Community Center.
Opportunities for professional development.
Agency-paid CEUs, license preparation course, and license exam (full-time benefits).
403(b) with 6% employer contribution (full-time benefits).
PTO plus 9 paid holidays (full-time benefits).
Childcare reimbursement (full-time benefits).
Health, dental, and vision insurance, with HSA/FSA accounts (full-time benefits).
Life insurance (full-time benefits).