Case Manager - New Bedford

VITRA Health•New Bedford, MA

14h•Onsite

About The Position

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs. Supported by a Nurse and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care. Vitra Health is seeking a Non-Clinical Case Manager to support its clients in New Bedford. This role is for a passionate, caring, motivated professional looking to make a difference in their community. As a Case Manager, you will provide non-clinical support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. You will advocate for your clients and facilitate the success of clients remaining safely in their homes. You will collaborate with internal field staff and nursing teams to provide exceptional care for diverse demographics. This role is a full-time role at 40 hours per week. Overtime pay is available after 40 hours. This role will be supporting clients of two New Bedford Housing residential buildings. No client travel needed.

Requirements

Willingness to travel within assigned region required.
Valid driver’s license and reliable transportation required.
Fluency in both English and second language strongly preferred (Spanish, Cape Verde Creole, Portuguese)
Bachelor’s degree in human services, in public health or another related field required.
A minimum of two years’ recent experience in the direct care of elders or adults with disabilities required.
Knowledge of aging process, elder/disabled delivery systems and an understanding of disability issues.
Ability to work independently, ethically and maintain professional boundaries.
Ability to interview, assess effectively and provide crisis intervention.
Ability to interact with and access in-house and on-site services for residents.
Ability to work cooperatively with community partners and stakeholders.
Strong communication, documentation and organizational skills required.
CPR Certification.

Nice To Haves

Case management, behavioral health, social services and/or community health worker experience preferred.
Strong communication, documentation, and organizational skills are required.
Must be solution oriented and be able to multitask.

Responsibilities

Manage a diverse caseload of patients and clients with various healthcare needs.
Collaborate with internal field staff and nursing team to provide strong healthcare support and resources.
Assist with obtaining information and accessing other healthcare and community services.
Participate in multidisciplinary care plan creation and review and discharge planning.
Address concerns regarding environment and any changes in psychosocial status.
Participate in multidisciplinary team meetings and work collaboratively to address client needs.
Complete all required documentation per regulation and communicate professionally with client, PCP and other healthcare providers when necessary.
Perform other duties within the scope of practice as assigned by management.
Have a consistent schedule and be onsite at the designated NBHA locations.
Complete, at minimum, annual outreach visits with each resident at the designated site.
Meet new residents within their first month of tenancy.
Complete new resident intake to assess the possible need for services and interests.
Work with NBHA property management staff to provide support to residents identified to be at risk and in need of services.
Conduct regular meetings with residents to obtain their input for programming and services.
Coordinate with community partners to link residents with community programs and services and to provide enrichment programs/activities for residents.
Ensure that residents are informed of onsite programs and activities via the dissemination of flyers, literature, phone calls or other forms of outreach.
Complete and submit all documentation and reporting metrics as required by EOHLC/NBHA.
Participate in NBHA Resident Services group meetings.
Maintain the facilities in neat, and orderly manner.
No alterations to space can be made without the direct consent of the NBHA administration.
Attend bi-weekly meetings with the property management and resident services.

Benefits

Health Insurance with a 75% employer contribution.
Dental and Vision Benefits.
Supplemental Benefits Life, Accident, Critical Illness and Disability Insurance.
401K with a company match.
Accrued Paid-Time-Off.
ADP LifeMart Corporate Discounts
Competitive Pay Rates.
Wellness Benefits.
Tuition Reimbursement.
Supportive team structure and company culture with a focus on work/life balance.