Case Manager

Nations Finest•Flagstaff, AZ

2d•$28 - $36

About The Position

The Case Manager supports participants in achieving stability, wellness, and long-term self-sufficiency. The role provides client-centered case management, outreach, housing navigation, and employment support as needed. It also helps maintain a safe, supportive, and orderly environment while connecting clients to individualized services, resources, and opportunities. The position is based at various locations and reports to the Site Director. It is full-time and non-exempt, with a salary range of $28.00–$36.00 per hour depending on experience and geographical location. Nation’s Finest is a veterans’ services nonprofit that supports veterans and their families with housing, health, and employment services.

Requirements

At least 1 year of experience in case management, housing navigation, social services, outreach, homeless programs, or residential program support is preferred.
Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
Strong interpersonal, communication, and organizational skills.
Ability to manage administrative tasks across multiple funding streams while ensuring compliance with program requirements and reporting standards.
Proficiency with Electronic Health Records (EHR) systems, client tracking databases, and documentation standards.
Understanding of program budgeting, cost allocation, and performance outcome tracking.
Commitment to trauma-informed, client-centered, and culturally responsive practices.
Ability to sit, stand, and walk for extended periods throughout the workday.
Frequent use of hands and fingers to handle, feel, or operate a computer, phone, and other standard office equipment.
Ability to lift, carry, push, or pull up to 25 pounds occasionally.
Ability to travel to and from program sites, client residences, and community partner locations as required.
Ability to conduct outreach and engagement in outdoor or community-based settings.
Visual and auditory acuity sufficient to perform job duties, complete documentation, and interact with clients and staff.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field is strongly preferred.
Veteran status is desirable but not required.

Responsibilities

Conduct client screenings, intakes, and assessments to determine eligibility, needs, and goals for Nation’s Finest services.
Develop, implement, and monitor Service Plans in collaboration with clients.
Provide strengths-based case management, including advocacy, goal setting, crisis intervention, and ongoing progress monitoring.
Coordinate and provide supportive services, including financial assistance, income and health benefits, income maximization supports, and health care navigation.
Educate clients on program expectations and support adherence to rules, policies, and personal goals.
Conduct community outreach, including at encampments and service sites, to engage individuals and connect them with resources.
Build and maintain relationships with landlords, housing providers, and community agencies to expand services and referral opportunities.
Maintain complete, accurate, and confidential case files, including eligibility documentation, case notes, service plans, and progress reports.
Track and report client outcomes to ensure compliance with agency standards and funding requirements.
Coordinate services with staff, programs, and external partners to provide holistic, integrated care.
Assist with budget adherence and achievement of program performance goals.
Promote a calm, safe, and respectful environment within program facilities.
Supervise common areas, sleeping quarters, and outdoor spaces to support cleanliness, order, and productive client engagement.
Monitor compliance with program rules and promptly address behavioral or crisis situations.
Observe and document client medication management when required by the program, and maintain accurate records.
Facilitate group sessions, workshops, and/or life skills activities as assigned.