Case Manager

Heartshare Human Services Of New York•Brooklyn, NY

About The Position

The Case Manager provides counseling, case management, and crisis intervention to residents, supporting their academic, emotional, and overall well-being. The role coordinates admissions, discharges, services, family involvement, school follow-up, benefits, housing applications, and aftercare. The Case Manager collaborates with families and guardians, interdisciplinary staff, community organizations, service providers, and external agencies to support continuity of care and youth reunification. The position also maintains complete and timely case records and program reporting in the organization’s electronic record system and CAIRS database.

Requirements

Bachelor’s degree or equivalent.
At least 1–2 years of professional childcare or direct clinical support services experience.
Ability to support, nurture, and counsel residents in a structured environment.
Ability to deliver services using a trauma-informed lens and evidence-based models such as Motivational Interviewing and Intensive Permanence Services.
Written and verbal communication skills sufficient to complete required documents and reports and participate in and facilitate meetings.
Experience working with diverse communities and knowledge of multicultural issues, including race, class, ethnicity, sexual orientation, and gender expression.
Must obtain First Aid Certification within the first six months of employment.

Nice To Haves

New York State driver’s license preferred.
Demonstrated experience as a clinician serving clients with highly specialized needs and multiple psychosocial risk factors preferred.

Responsibilities

Manage resident intake, admissions, and discharges; maintain the waitlist; coordinate resident matching; and welcome residents and families during prescreening with service providers such as C-SPOA, ACS, and JCCA.
Complete the initial intake process within the 10-day target and onboard residents in accordance with CCR rules and OMH regulations.
Build relationships with community organizations and resources to improve youths’ access to services.
Coordinate services and involve families in planning for youths’ transitions and exits.
Facilitate psycho-education workshops for residents, families, and staff about house services and policies.
Maintain frequent contact with families and guardians; arrange family and sibling visits, including weekend or day passes; provide services to children and families; and prepare families for reunification.
Provide ongoing counseling and crisis intervention to residents, including weekly sessions of at least 15 minutes for billing purposes.
Follow up on residents’ education, including attendance, transcripts, report cards, promotion concerns, IEP meetings, District 75Q school-based supports, and daytime school program updates.
Review house logs and incident reports, check in weekly with the Residence Manager, and track residents’ well-being, safety, school attendance, appointments, and family visits.
Work with the Benefits Entitlement Specialist on Medicaid and SSI processing and timely Personal Need Allowance payments to youths.
Participate in interdisciplinary staff and family meetings and relevant incident review, school, provider, house, crisis, safety, discharge, and other case consultation meetings and trainings.
Maintain complete case records, including intake information and consents, admission notes, service plans, monthly progress notes, weekly billable notes, assessments, service notes, 30/60/90-day aftercare follow-up, entitlement information, and other required documentation in the PRECISION Care electronic record system.
Update the CAIRS database promptly with admissions and discharges.
Follow up to ensure youths attend appointments and discuss family and day-pass visits after weekends.
Prepare the monthly program roster and send the weekly census to the Operations Department Director every Monday.
Complete HRA 2010e packets for supportive housing applications and assist with other housing applications; update biopsychosocials and psychiatric evaluations for entry screening.
Collaborate with the nurse on medical concerns and with recreational specialists to ensure activities support youths’ goals.
Conduct field visits as needed, including home or hospital visits and accompanying residents to appointments.
Perform other job-related duties consistent with the position’s scope, responsibilities, level, applicable laws, regulations, and organizational policies.

Benefits

Paid vacation, sick, personal days, and holidays.
403(B) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending account for dependent care, medical, parking, and transit expenses.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Gympass discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, and gift certificates.