Case Manager

Arizona Department of Administration • Prescott Valley, AZ

12d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is hiring Case Managers/Child Safety Specialists to protect and support the safety, well-being, and future of children and families across Arizona. The role serves assigned regions and involves responding to allegations of child abuse or neglect, assessing child safety, and partnering with families, caregivers, community members, courts, service providers, and other agencies to strengthen families and achieve permanency for children.

This is a full-time, 40-hour-per-week, on-site and in-field position. Alternative work hours may be required. The role includes a 22-week in-person classroom and field training program, including seven weeks of classroom training in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

The listed starting pay is $21.7068 per hour, with step increases after training and years of service. The posting lists pay of $22.59 per hour after completing the 22-week training program, $24.11 after one year of DCS Specialist service, $25.96 after two years, and $27.66 after three years. Placement in the step pay plan may include credit for qualifying service as an OCWI Investigator Senior and prior DCS Specialist experience, in accordance with agency policy. Applications are reviewed daily, and the requisition is open until filled.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts, or four years of experience as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Work history, Central Registry, and public records will be considered.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Ability to communicate clearly and compassionately, conduct effective interviews, gather accurate information, and remain professional in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.
• Knowledge of counseling, conflict resolution, and intervention techniques; child development, family systems, and trauma-informed practice; confidentiality and ethical decision-making; and behavioral indicators of abuse or neglect, separation, and loss.
• Ability to drive or use a vehicle as an essential function of the job to conduct State business; driver’s license requirements apply.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level