Case Manager

Boston Senior Home Care•Boston, MA

5d•Onsite

About The Position

Case Managers conduct home visits in the Greater Boston area to assess and evaluate elders’ eligibility for the State Home Care Program and other community resources. After developing and implementing each client’s initial care plan, they monitor assigned caseloads through home visits and telephone contact. Case Managers work collaboratively with informal and formal supports, vendors, and other community agencies. The position is a regular, full-time, 35-hour union role in the Home Care Management Department of the Executive Office of Aging and Independence. It operates in a professional office environment and involves up to 25% travel to consumers’ homes, which may have limited accessibility, in all weather conditions. The role has no supervisory responsibilities and reports to the Program Manager.

Requirements

Sensitivity to elder issues and commitment to maintaining clients at home with dignity.
Ability to communicate effectively in person and by telephone.
Computer experience, including ability to perform data entry and word processing.
Ability to travel to consumers’ homes, which may have limited accessibility, and travel in all weather conditions.
Must be able to work in the United States.
Must clear a CORI before taking on the role.

Nice To Haves

Bachelor’s degree in social work, human services, nursing, psychology, sociology, or a related field preferred.
SW, LSW, and relevant work experience preferred but not required.

Responsibilities

Conduct home visits to assess and evaluate elders’ eligibility for state home care services and recommend community assistance when appropriate.
Develop care plans based on elders’ unmet needs, using EOEA guidelines, and ensure interdisciplinary review.
Implement care plans using BSHC community resources.
Conduct home visits according to the guidelines of the specific program.
Monitor clients and care plans through ongoing vendor communication and calls to clients and informal supports; revise care plans as needed.
Maintain client records through timely documentation of significant communications from vendors, clients, and informal supports.
Maintain knowledge of BSHC and other community programs or access information about them.
Develop and apply advocacy skills for clients in a variety of settings.
Participate actively in team activities, committees, and work groups, and promote a cooperative and respectful working environment.
Consult with Team Managers and other staff about ongoing case management and other issues.
Conduct ongoing outreach to help ensure access to services for all client groups.