Case Manager

Evoraa Healthcare•Norcross, GA

13d•Onsite

About The Position

The Case Manager plans, implements, and coordinates comprehensive, individualized client services during residency and in preparation for continuing care and safe, sober housing after discharge. The role also delivers psychoeducational and motivational enhancement instruction in group and individual settings and performs administrative duties in support of the program. This is an in-person, office-based position with daily face-to-face interaction with staff and clients. Work may include sitting at a desk, using a computer, meeting with clients, and completing paperwork. The listed schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor's Degree curriculum from an accredited institution, or an equivalent combination of education and experience.
Knowledge of and experience with case management.
Experience with substance abuse, mental health, health, housing, and community support services.
Detail-oriented, flexible, and dependable, with the ability to work under pressure and meet deadlines.
Strong interpersonal and analytical skills.
Exceptional customer/client service skills and the ability to resolve service issues.
In-depth knowledge of Joint Commission and DHS standards.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to handle multiple priorities with a sense of urgency.

Nice To Haves

Experience developing rapport with substance-abusing populations and referral and support systems.
Experience managing patient services and computerized and manual records.
Experience complying with internal, local, state, and federal requirements and regulations.

Responsibilities

Perform patient screening, intake, orientation, and assessment.
Develop or refine individualized service plans based on assessments and collateral data; make referrals, provide or arrange transportation, and follow up on referrals during residency and for at least 30 days after discharge.
Provide individual case management sessions according to level-of-care requirements and document reviews in client records.
Help patients develop motivation for recovery and engage in recovery activities.
Help patients identify and connect with resources for immediate needs, continuing care, safe and sober housing, and other recovery supports.
Conduct psychoeducational and motivation-enhancement groups.
Attend staff meetings, case conferences, and required training to coordinate with the program team and support quality and continuity of care in accordance with clinical policy.
Maintain working relationships with agencies, community resources, and families to coordinate patient services; provide information about substance-abuse treatment resources, make referrals, and facilitate follow-up.
Perform other duties as assigned.