CASE MANAGER

Arizona Department of Administration • Apache Junction, AZ

10d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. The Case Manager/Child Safety Specialist works to protect and support the safety, well-being, and future of vulnerable children and families across the state.

This is a full-time, 40-hour-per-week position working on-site and in the field. Alternative work hours may be required. The role serves assigned areas in Mesa, East Mesa, Queen Creek, San Tan Valley, and Gold Canyon, Arizona. New hires must successfully complete a 22-week in-person classroom and field training program. The program includes seven weeks of classroom training in midtown Phoenix, conducted in one- to three-week blocks. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

The listed starting salary is $21.7068 per hour, with step increases after training and years of service. Successful completion of the 22-week training program raises the rate to $22.59 per hour; further increases are listed after one, two, and three years of service. Placement within the step pay plan may include qualifying service as an OCWI Investigator Senior, in addition to prior DCS Specialist experience, in accordance with agency policy. Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts; alternatively, four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and public record will be considered.
• Successfully complete the 22-week in-person classroom and field training program.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Clear and compassionate communication, effective interviewing, accurate information gathering, and professionalism in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, and show empathy while maintaining professional boundaries.
• Strong attention to detail.
• Meet the stated driver’s license requirements because driving or use of a vehicle is an essential job function.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations, meal reimbursements, and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level