Case Managers

The Jewish Board•New York, NY

89d•$25

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community as independently as possible. Staff use a non-judgmental, harm-reduction approach to help residents pursue personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. The work is guided by stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Case Manager is the most senior level of direct care staff in the Jewish Board’s supportive housing programs. The role supports residents in living independently in the community and includes person-centered service planning, support with independent living and medication management goals, crisis response, advocacy, documentation, and coordination with community services. Case Managers are assigned the most complex clients and carry larger caseloads than case associates and case assistants.

Requirements

Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
Bachelor of Arts (BA) or Bachelor of Science (BS) degree.
Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability and willingness to learn new systems and application software.
Ability to travel to visit residents in apartments or escort them in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.
Knowledge of local and state health and human services systems and how to navigate them.
Understanding of how mental illness, substance use disorders, or trauma can affect individuals in the community and of the processes of stabilization and recovery.
Commitment to working with people experiencing serious mental illness, substance use disorders, trauma, and/or homelessness; compassion and respect for vulnerable individuals.
Ability to remain calm in stressful situations and demonstrate patience and empathy.
Clear verbal and written communication, active listening, and respectful engagement with residents.
Ability to work independently, take initiative, complete tasks, and pursue professional development.
Cultural sensitivity and professional, respectful interactions with residents and colleagues.
Objective problem-solving and ability to generate or research solutions independently.
Attention to detail, adherence to standard operating procedures, and consistent production of high-quality work.
Collaborative teamwork and ability to respond constructively to feedback.
Effective time management, prioritization, deadline management, and flexibility when handling complex and changing demands.
Ability to identify potential crises, maintain composure, and use or learn crisis de-escalation skills.
Good judgment in managing risk, ensuring resident safety, and recognizing when supervisor or higher-authority intervention is needed.
Openness to continuous learning through an anti-racist lens and applying that learning to support a diverse resident population.

Nice To Haves

At least one year of experience in Human Services.
Valid driver’s license and willingness to drive an agency van.

Responsibilities

Carry a caseload and collaborate with residents on person-centered service planning; manage the most complex clients and a larger caseload than case associates and assistants.
Complete and ensure resident signatures on service plans in accordance with regulatory guidelines and standards.
Assess independent living skills using a functional assessment tool or support residents in self-assessment, and help them work toward individual goals.
Support residents in working toward independent medication management using appropriate person-centered interventions.
Advocate for residents with service providers while considering health disparities and systemic racism.
Explain agency policies and procedures to residents; may run resident support groups.
Participate in monthly collaborative unit or apartment walk-throughs with residents and facilitate monthly roommate meetings when appropriate.
Escort residents to appointments as needed and assist with physically demanding household tasks, such as carrying groceries and laundry; occasionally heat fully cooked foods.
Resolve crises, de-escalate situations that threaten resident comfort and well-being, and create management plans to improve safety and prevent recurring crises.
In congregate settings, conduct program safety rounds and wellness checks as necessary.
Provide services within program regulations and the agency mission; complete timely documentation of resident interactions, assessments, service plans, progress, and informational notes.
Ensure progress notes meet monthly billing documentation requirements when applicable and file incident reports as appropriate.
Connect residents with community-based treatment and coordinate services with other providers.
Participate in planning and carrying out special and holiday events, staff meetings, and trainings; travel to off-site meetings and trainings as needed.
Participate in intake, assessment, discharge, and follow-up conferences; may lead case presentations in these settings or in high-risk case meetings.