Case Manager

St. Matthew's House•Naples, FL

About The Position

The Case Manager provides case management to residents in St. Matthew’s House Emergency Housing/Shelter and supports them in achieving self-sufficiency through advocacy, goal-setting, and access to community resources and support services. The role involves working one-on-one with residents to develop goals and evaluate progress. St. Matthew’s House is a faith-based 501(c)(3) charitable organization focused on transforming lives in a compassionate and disciplined spiritual environment. The Case Manager helps residents create and follow individual case plans, documents interactions and progress, coordinates referrals, and supports residents’ stability and transition to sustainable affordable housing. The role also includes maintaining shelter safety and guidelines, assisting with resident living areas, conducting random drug screens as needed, and sharing spiritual support when opportunities arise.

Requirements

High school diploma or equivalent required.
At least 1 year of experience working with individuals who are homeless or suffering from addiction.
Ability to stand for at least 4 hours at a time.
Ability to lift at least 25 pounds.
Ability to bend or kneel to the ground.

Nice To Haves

Certification in Addiction preferred.
Ministerial counseling preferred.

Responsibilities

Collaborate with residents to develop initial individual case plans.
Assist residents with paperwork for goal achievement, referral services, and supplemental documentation.
Establish goals related to identification, employment, education or training, addiction treatment and mental health care, spiritual growth, financial stability, legal compliance, and transition to sustainable affordable housing.
Prepare and maintain objective, accurate, and complete resident case notes using the SOAP method.
Maintain a weekly calendar in the Client Management System of scheduled case management appointments.
Meet weekly with residents to evaluate progress and establish stability, documenting interactions in accurate, objective, and up-to-date case notes.
Refer residents to agencies based on their needs and case plans.
Work alongside volunteers to provide life skills classes based on residents’ needs.
Check residents’ living areas multiple times per week to ensure they are maintained and comply with shelter guidelines.
Provide relief for staff members during breaks.
Perform random drug screens on residents as needed.
Ensure the facility is maintained in a safe and secure manner.
Complete resident discharges as needed, ensuring information is accurate.
Meet weekly with the immediate supervisor to provide updates on residents’ progress.
Use staff resources to identify available options for residents with unique needs.
Treat residents with respect and maintain appropriate boundaries.
Adhere to St. Matthew’s House Core Values in the workplace.
Ensure residents comply with the Shelter Handbook guidelines.
Perform ancillary tasks assigned by the Assistant Manager or Program Director.
Present the Gospel message to residents when opportunities arise.
Pray with residents and staff when opportunities arise.