Case Manager

Shelter House • Fairfax, VA

2d

About The Position

The Case Manager supports an average of 6–10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Clients entering Artemis House may be in imminent danger and need crisis intervention and intensive safety planning. The Case Manager provides direct services by assessing clients’ needs, connecting them with appropriate services, and advocating for comprehensive support.

Case management is client-centered and guided by each victim’s needs, goals, and self-determination. The role works closely with clients, Artemis House staff, service providers, legal professionals, and other agencies to coordinate services and support clients during their stay and transition out of shelter.

Requirements

• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to deliver creative resource solutions to unique challenges.
• Strong organizational and time-management skills.
• Valid driver’s license and reliable transportation.
• Willingness to work a rotating schedule that includes evenings and weekends when needed.
• Ability to work in a highly intense work environment.
• Annual TB test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Fluency in a language other than English, such as Spanish, Farsi, Arabic, or Amharic.
• At least one year of case management or direct services experience.
• Bachelor’s degree in social work, human services, or a related field.
• Experience providing services to victims of domestic violence and people with mental health issues or substance abuse.

Responsibilities

• Provide crisis intervention and develop individualized safety plans.
• Assist victims with filing for protective orders and completing affidavits.
• Accompany clients to court proceedings and appointments, including attorney meetings, protective order hearings, custody hearings, and housing interviews.
• Assess clients’ physical, mental health, social, employability, educational, and quality-of-life needs, as well as their strengths and other relevant needs.
• Coordinate services among mental health workers, service providers, advocates, the legal system, and other involved parties.
• Coordinate children’s services, including education, daycare, programming, and counseling.
• Meet regularly with assigned clients and provide intensive case management and advocacy.
• Maintain complete client records and documentation in accordance with agency and professional standards.
• Enter clients into VADATA and complete client CDFs in a timely and efficient manner.
• Work with mental health staff to screen clients for referrals to mental health or substance abuse services.
• Disseminate relevant client information to appropriate staff in a timely manner.
• Provide domestic violence education using tools such as the Power and Control Wheel and the Cycle of Violence.
• Empower clients to meet goals in their individual service plans and collaborate with them on plans for exiting shelter.
• Collaborate with collateral professionals and complete referrals to support comprehensive services and meet client needs.
• Keep Artemis House staff informed of client needs through daily documentation and communication of client updates.
• Assist with room turnover, client moves, and preparations for clients entering and exiting the program.
• Use effective listening and written and oral communication, and implement emergency procedures.
• Participate in staff meetings and trainings as directed by the supervisor.
• Contribute to a multidisciplinary team and provide wraparound services to clients.
• Ensure compliance with agency policies and exemplify Shelter House’s iCARE values.
• Operate a personal computer, fax machine, printer, copier, and Microsoft Office products.
• Perform other duties necessary to support the program and agency.

Benefits

• Medical, dental, and vision insurance for full-time employees, with an employer contribution toward premiums.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual team-building events.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed