Case Manager

Samaritan Daytop Village•New York, NY

10d•Onsite

About The Position

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Case Manager works directly with clients to assess their needs and collaboratively develop Independent Living Plans. The position identifies and leverages community resources, coordinates referrals to healthcare, education, legal support, and other services, and assists clients in relocating to permanent housing. The Case Manager also maintains detailed documentation, monitors client progress, and advocates for clients to help remove barriers to stability and self-sufficiency. This is a full-time, non-exempt role located in Harlem, Manhattan, scheduled Tuesday through Saturday from 4 p.m. to midnight. The hourly rate is $24.72, annualized at $45,000 based on 35 hours per week.

Requirements

High school diploma or equivalent required.
At least one year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs.
Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds.
Clear and effective communication skills for interviews, documenting progress, and coordinating with external partners.
Ability to maintain accurate records and meet reporting deadlines.
Commitment to client confidentiality and professional ethics.
Familiarity with New York City housing, healthcare, legal, childcare, and educational resources.
Problem-solving skills and a supportive approach to helping clients overcome challenges.
Organized and detail-oriented, with the ability to manage multiple responsibilities.
Culturally sensitive and responsive to individuals and families experiencing homelessness.

Nice To Haves

Associate or bachelor’s degree in Human Services, Social Work, or a related field is strongly preferred.

Responsibilities

Build professional relationships with clients while maintaining confidentiality.
Review client eligibility documents and explore alternatives to shelter.
Create and manage client files and records.
Conduct intake interviews and psychosocial assessments.
Develop and update Independent Living Plans with short- and long-term goals.
Refer clients to permanent housing and community-based services.
Help clients overcome barriers and advocate for themselves.
Track client progress and document updates through regular contact.
Follow up with clients and referral agencies to monitor service outcomes.
Provide data for weekly, monthly, quarterly, and annual reports.
Liaise with outside organizations regarding education, healthcare, childcare, housing, and legal matters.