Case Manager

Help USA • The Bronx, NY

2d

About The Position

As a Case Manager with HELP USA, you will provide case management, crisis intervention, and Critical Time Intervention (CTI) services to residents in a supportive permanent housing program. The role promotes independent living skills, housing stability, and well-being through individualized support, referrals, advocacy, and coordination with service providers and property management.

Requirements

• Bachelor’s degree in Social Work or a related field, or equivalent experience and skills.
• At least two years of experience delivering clinical crisis services.
• Proficiency in English and Spanish.
• Computer literacy, specifically with Microsoft applications.

Nice To Haves

• CASAC certification is desired but not required.
• Experience in case management, assessment, counseling, and crisis intervention preferred.
• Experience with Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) preferred.
• Knowledge of AWARDS and CARES is a plus.

Responsibilities

• Conduct assessments, develop individualized service plans, and provide referrals and ongoing support to help tenants build skills and achieve goals related to housing stability and well-being.
• Connect tenants with community-based services and resources aligned with their individualized service plans.
• Facilitate support groups and workshops that help tenants live as independently as possible.
• Liaise with medical, mental health, and substance abuse providers to help ensure appropriate care.
• Assist tenants with educational and employment linkages.
• Help tenants overcome barriers that may affect timely monthly rent submission.
• Work with property management to support tenants in maintaining permanent housing.
• Advocate for and alongside residents, offering assistance without imposing it.

What This Job Offers

• Job Type: Full-time