Case Manager

Community Medical Services•Anchorage, AK

13d

About The Position

Community Medical Services is hiring a Case Manager to help people with opioid and other substance use disorders access care. Under the direct supervision of the Clinic Manager, the Case Manager is the primary contact for behavioral health services outside the counseling arena, including client intake, wellness-check phone calls, clinical documentation, and insurance needs. The role is based in an outpatient setting and supports clients through treatment access and coordination. Community Medical Services is a CARF-accredited addiction treatment program offering outpatient medication-assisted treatment and individual and group counseling. The organization is headquartered in Arizona and has more than 70 treatment clinics in 14 states. CMS states that it is an equal opportunity employer and that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Job duties may change, and the description is not a comprehensive listing of all responsibilities.

Requirements

Must be at least 21 years of age.
High school diploma or GED plus two years of qualifying education, behavioral health experience, or a combination of both; or an associate degree plus two years of full-time behavioral health work experience; or a bachelor's degree plus one year of full-time behavioral health work experience; or a bachelor's or master's degree in a behavioral health-related field.
Valid state-issued driver's license and 39-month MVR clearance.
Knowledge of behavioral management, de-escalation methods, crisis intervention, and techniques for defusing situations to prevent violent behavior harmful to the client or others, with the ability to apply these techniques to clients at various levels of crisis.
Academic and working knowledge of DSM-5, community resources, clinical methods, and procedures, and their application.
Experience working with multicultural and low socioeconomic-status individuals.
Ability or interest in working in an outpatient setting similar to a doctor's office.

Nice To Haves

Residential experience.
Knowledge of psychotropic medications.

Responsibilities

Coordinate internal support needs to reduce treatment barriers.
Screen potential clients, schedule intake appointments, and facilitate orientation to the treatment program.
Help clients complete intake documentation, including releases of information, coordination-of-care letters, client fee agreements, advance directives, and language assistance forms.
Monitor Medicaid and other insurance paperwork for clients and complete required intake and discharge forms.
Conduct wellness checks by phone and maintain progress notes and other required service documentation as directed by the Clinic Manager and clinical team members.
Coordinate care with primary care providers and other providers, including mental health treatment providers, DCS, and probation or parole.
Arrange transportation as needed.
Assist with completion of intake documents and forms, collect signatures, and route documents as appropriate.
Facilitate internal transfers to other CMS locations and external transfers to other medication-assisted treatment programs.
Arrange courtesy dosing and request exceptions to the take-home medication policy.
Collaborate with assigned counselors on follow-up regarding clients who are AWOL and abnormal drug screens.
Facilitate the application and tracking process for the Substance Use Disorder Voucher process and communicate with clients about it.