Case Manager - Healthy Babies Program

Maternity Care Coalition•Philadelphia, PA

75d•$19 - $21•Hybrid

About The Position

The Case Manager provides culturally sensitive, one-on-one health and parenting education and case management for infants recovering from Neonatal Abstinence Syndrome (NAS) after prenatal exposure to opiates or other substances. The role also supports mothers with substance use disorders and other caregivers when an infant is in kinship or foster care. Services include assessment, referrals, follow-up, and support during hospitalization or a Neonatal Intensive Care Unit stay and after discharge. The Case Manager works with hospital obstetrics and neonatal divisions and provides intensive case management to pregnant women, new parents and caregivers, and their families. Visits and contact take place in hospitals, homes, community settings, and offices, as well as by phone and text. The position supports clients in setting goals, accessing health and social services, and arranging infant and parent care. The role serves Philadelphia, Montgomery, Bucks, Chester, and parts of Delaware counties and requires significant local travel. Maternity Care Coalition operates as a hybrid organization. The assigned work arrangement may combine remote and onsite work and is determined by operational needs, role responsibilities, and performance. Expectations may change over time; remote staff are responsible for maintaining a safe and appropriate workspace. Occasional non-traditional hours and travel to conferences, seminars, and professional meetings may be required. Employment is contingent on completion of required background and other applicable clearances.

Requirements

At least two years of experience working with substance abuse and community health issues.
Associate’s degree required.
Knowledge of community health interventions, particularly substance use, child development, parenting, and services for mothers, infants, young children, and families in the community served.
Knowledge and skill in delivering substance abuse services.
Significant knowledge of and sensitivity to issues facing the community served.
Experience in case management, including determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
Strong interpersonal skills and professional, compassionate interaction with diverse coworkers, community partners, clients, and community members.
Ability to travel in and around the Greater Philadelphia region for home visits and community outreach.
Ability to operate a computer and use standard software, including Microsoft Office, spreadsheets, and customized databases.
Ability to document case notes and client data accurately according to established procedures.
Ability to organize tasks efficiently and follow through with attention to detail.
Ability to work independently with energy and contribute as part of a team.
Valid driver’s license from the state of residence and ability to pass a motor vehicle record check where driving is an essential function.
Ability to sit for extended periods, perform computer work, and sustain concentration; occasionally bend, reach, lift, carry, push, or pull materials or equipment generally weighing no more than 30 pounds.
Ability to work occasional non-traditional hours and travel occasionally for professional meetings.
Successful completion of required post-offer pre-employment clearances and any additional applicable post-hire clearances.

Nice To Haves

Two or more years of experience providing direct services in a community outreach setting.
Experience with maternal and child health issues and associated medical conditions.
Associate’s degree in social work, public health, or a related field.
Bachelor’s degree in social work, public health, or a related field.

Responsibilities

Collaborate with regional hospital obstetrics and neonatal divisions to address the needs of women with opioid dependency and infants with NAS.
Provide intensive case management, including assessment, referral, follow-up, and monitoring, through hospital, home, community, and office visits and regular phone or text contact.
Support clients in identifying goals and planning for their health and social-service needs.
Monitor infant health and provide education and case management to mothers or caregivers.
Ensure timely scheduling of postpartum, specialist, well-child, and early-intervention appointments, and accompany clients to appointments as needed.
Refer clients who need more intensive follow-up to appropriate agencies.
Learn about community resources and build relationships with agencies to advocate for client needs.
Conduct health-promotion activities through client education and distribution of literature and family-planning and disease-prevention materials.
Provide patient navigation for caregivers and babies with medical conditions.
Facilitate or co-facilitate community health education programs.
Maintain accurate and timely records of client contacts and services received.
Use MCC’s client database and other computer systems, including email, the internet, and Microsoft Word.
Attend orientation and ongoing training on relevant maternal and child health, substance use, child abuse, trauma, housing, nutrition, counseling, parenting, and child-development topics.
Meet regularly with a supervisor for case consultations and supervision.
Protect client confidentiality and share pertinent information only with the client’s signed consent.
Follow MCC security guidelines and properly handle sensitive information.
Attend relevant staff meetings and complete assigned special projects and other duties within the scope of the position.