Case Manager - Healthy Babies Program

MATERNITY CARE COALITION INC•Philadelphia, PA

18d•$19 - $21•Hybrid

About The Position

The Case Manager is responsible for providing culturally sensitive one-on-one health and parental education. Responsible for monitoring and case management of infants recovering from Neonatal Abstinence Syndrome (NAS) and exposed prenatally to opiates or other substances. Case management will also be provided to mothers with substance use disorders or other caregivers when the baby is in kinship or foster care. Intervention includes assessment, referrals, follow-up, and other supportive services needed during hospitalization or in the Neonatal Intensive Care Unit, and after discharge.

Requirements

Understanding MCC’s mission, goals, and objectives, and ability to work independently with a high level of energy and contribute as part of a larger team.
Knowledge of concepts and practices associated with community health interventions, particularly relating to substance use, child development, parenting, and other services for mothers, infants, young children, and their families in the community served.
Significant knowledge of and sensitivity to issues facing the community served.
Knowledge and skill about the delivery of substance abuse services.
Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.
Experience in case management for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
Ability to operate a computer and use a variety of standard software programs, including Microsoft Office, spreadsheets, and customized databases.
Effective and accurate documentation of case notes and client data according to established case management documentation procedures.
Ability to organize tasks efficiently and follow up and follow through with strong attention to detail.
Ability to engage in extended periods of sitting, computer work, and sustained concentration to complete financial analysis, reporting, and related tasks.
Ability to occasionally bend, reach, lift, carry, push, or pull training materials or equipment, generally not exceeding 30 pounds.
Possession of a valid driver’s license issued by the state of residence and the ability to successfully pass a motor vehicle record check, where driving is an essential function of the role.
Ability to travel occasionally to attend conferences, seminars, and professional meetings.
Two-plus years of experience working with substance abuse and community health issues.
Associate’s degree required; in social work, Public Health, or related field preferred.
Bachelor’s degree in social work, Public Health, or related field preferred.

Nice To Haves

Two-plus years of experience providing direct services in a community outreach setting.
Experience working with maternal and child health issues and associated medical conditions.

Responsibilities

Works collaboratively with the obstetrics and neonatal divisions of regional hospitals to address the needs of women with opioid dependency and their infants with NAS.
Will provide support to Philadelphia, Montgomery, Bucks, Chester, and parts of Delaware counties, requiring significant local travel.
Provides intensive case management, including assessment, referral, follow-up, and monitoring to pregnant women, new parents/caregivers, and their families, through routine hospital, home, community, and office visits and regular phone/text contact.
Supports clients in identifying goals and planning for their own health and social service needs.
Supports infant health through close monitoring and providing education and case management to mother and/or caregiver.
Ensures timely scheduling of postpartum, specialist, well-child, and early intervention appointments; accompanies clients to appointments as needed.
Refers clients needing more intensive follow-up to appropriate agencies.
Acquires knowledge about community resources available to clients and establishes relationships with these agencies to best advocate for client needs.
Conducts health promotion activities by providing client education, disseminating literature, and distributing family planning and disease prevention materials.
Provides patient navigation services to support caregivers and babies with medical conditions.
Facilitates (or co-facilitates) community health education programs.
Maintains accurate and timely records of all client contacts and services received by clients.
Routinely uses MCC client database and other computer systems, including e-mail, Internet, and Microsoft Word.
Attends orientation and ongoing training sessions on subjects about maternal and child health, substance abuse, child abuse, trauma, housing, nutrition, counseling, parenting, child development, and other relevant topics.
Meets with supervisor regularly for case consultations and supervision.
Ensures client confidentiality, sharing pertinent information only with the client’s signed consent.
Adheres to MCC’s security guidelines and ensures the appropriate handling of sensitive information.
Attends relevant staff meetings to promote communication and execution of program goals.
Completes special projects specific to the function of the department or as needed for the department, as directed by the supervisor.
Other duties as assigned within the scope of position expectations.