Case Manager
About The Position
Case Managers provide essential psychosocial support and coordinate comprehensive care for a diverse caseload of clients dealing with mental health and substance abuse issues. The role helps clients receive integrated, client-focused care throughout treatment and recovery by connecting them with appropriate resources, developing their skills, providing psychoeducation, monitoring progress, and advocating for their mental and physical health needs. Case Managers support clients in community and office settings, coordinate care with providers, maintain communication with clients, families, and service providers, and complete confidential documentation. They also provide logistical and administrative support, conduct outreach and follow-up, and participate in supervision and multidisciplinary team meetings. The position may require weekend or evening work, or adjusted hours, based on program and client needs.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related field.
- Proven experience in case management, preferably in mental health or substance abuse.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills, including the ability to interact effectively with diverse populations.
- Knowledge of community health resources and services.
- Commitment to confidentiality and ethical standards.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Assist in assessing client needs and ensuring their required resources and skills are reflected in the Individual Recovery Plan (IRP).
- Provide direct support in community and office settings, including assistance with daily living skills, medication adherence, and access to community resources.
- Coordinate services with providers and help clients access essential treatments and resources.
- Communicate with clients, families, and service providers to monitor progress and address regress.
- Maintain a minimum of two monthly contacts, face to face and virtual.
- Maintain confidential records of client interactions and progress notes.
- Submit documentation within 48 hours of completing the service.
- Attend supervision and participate in multidisciplinary team meetings, sharing case input and updates such as observations, challenges, and progress.
- Provide logistical support, including scheduling appointments and arranging transportation.
- Assist with client outreach and follow-up to encourage continuity of care.
- Educate clients and families about community resources and how to access them.
- Perform administrative duties related to case management and client care.
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What This Job Offers
Job Type
Full-time
