Case Manager, HART

Harris County•Houston, TX

1d•Onsite

About The Position

The HART Case Manager provides direct support to individuals experiencing acute emotional, psychological, or situational crises. The role assesses client needs, develops and implements crisis management plans, and coordinates services to help stabilize individuals in crisis. It requires strong communication and crisis management skills, as well as the ability to connect clients with appropriate resources for ongoing care and support. The position is based in the Community Health & Violence Prevention Division of Harris County Public Health in Houston, Texas. Work takes place in both a professional office environment and the field, including travel to external locations for site assessments, meetings, and hands-on tasks. The position is full-time, typically Monday through Friday, 8 a.m. to 5 p.m., and requires availability for on-call duties as needed outside regular business hours. Other days and hours may be necessary.

Requirements

Bachelor’s degree in social work, psychology, counseling, or a related field is typically required.
At least 2 years of experience in crisis intervention, case management, or social services.
Current Texas Driver's License upon hire.
Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
Excellent verbal and written communication skills.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
Ability to maintain confidentiality when handling sensitive information.
Ability to work well with the public and staff members.
Must use a personal mobile device for the Multifactor Authentication process.
Ability to effectively present information in one-on-one and small-group situations to employees and/or managers.
Knowledge of company protocols, operational procedures, and safety policies.
Ability to de-escalate complex situations using Trauma Informed Care and harm reduction practices.
Ability to coordinate activities closely with others in stressful situations.
Must document qualifying education, experience, knowledge, and skills on the job application; a resume may be attached as supporting documentation, but only information on the application will be considered.
Must be able to lift up to 50 pounds and stand, bend, and/or sit for extended periods.
Employment may be contingent on passing a drug screen and meeting other standards.
This position is subject to a criminal history check; only relevant convictions will be considered, and even when considered may not automatically disqualify the candidate.

Nice To Haves

Master’s degree in a related field.
Licensed Clinical Social Worker (LCSW).
Licensed Chemical Dependency Counselor (LCDC).
Licensed Mental Health Counselor (LMHC).
Licensed Master Social Worker (LMSW).
Licensed Professional Counselor (LPC).
Master of Social Work (MSW).
Psychologist.
Bilingual in English and Spanish.

Responsibilities

Conduct comprehensive assessments of individuals in crisis to evaluate the severity of their situation and immediate needs.
Provide short-term intervention strategies, including emotional support, de-escalation, and safety planning.
Develop individualized crisis intervention plans, identifying immediate action steps and coordinating appropriate resources.
Collaborate with crisis intervention teams, law enforcement, or medical professionals during high-risk or high-intensity situations.
Assist clients in understanding their situation and available options for treatment or stabilization.
Maintain accurate, up-to-date case files and documentation in compliance with confidentiality and legal requirements.
Document client interactions, crisis interventions, outcomes, and referrals in accordance with organizational policies.
Connect clients to community resources, including mental health services, housing, substance abuse programs, healthcare, and legal services.
Follow up with clients to ensure they are receiving necessary services and adjust intervention plans as needed.
Travel to external locations for site assessments, meetings, and hands-on tasks.
Be available for on-call duties as needed to ensure support and coverage outside regular business hours.