Case Manager

Franciscan Ministries•Crown Point, IN

3d•$20 - $21

About The Position

St. Jude House is seeking a mission-driven, trauma-informed Case Manager to provide survivor-centered advocacy and comprehensive case management to individuals and families impacted by domestic violence. The role serves residential shelter participants and community-based survivors, partnering with them to assess strengths, enhance safety, establish personal goals, and access community resources. The Case Manager supports survivors as they pursue housing, economic, emotional, and personal stability. The position follows a 4-day workweek, with one evening shift and one weekend shift each week and three designated days off. The role also supports a safe, welcoming, trauma-informed shelter environment and collaborates with community partners and agency staff.

Requirements

Bachelor’s degree in Social Work, Psychology, Criminal Justice, Human Services, or a closely related field.
At least one year of experience in case management, victim services, housing assistance, or behavioral health.
Valid driver’s license and an insurable driving record.
Successful completion of all mandated agency background checks.

Nice To Haves

Direct experience working with survivors of domestic violence is highly preferred.

Responsibilities

Provide trauma-informed, survivor-centered advocacy, crisis intervention, and emotional support to residential and community-based participants and their children.
Conduct strengths-based assessments to identify survivor needs, barriers, and resources, and collaboratively develop, review, and update individualized service plans.
Help survivors access healthcare, mental health services, legal aid, public benefits, employment, education, transportation, and childcare services.
Coordinate referrals and connections to partner agencies, and assist survivors with life skills development, financial literacy, and budgeting.
Facilitate support groups, educational workshops, and other survivor-centered programming.
Maintain accurate, timely, and complete electronic case documentation in compliance with funding guidelines and agency requirements.
Collect outcome and performance data for grant reporting and continuous program evaluation.
Protect the confidentiality of client, organizational, and agency information.
Develop and maintain effective working relationships with local housing agencies, schools, law enforcement, and health providers.
Support a safe, welcoming, trauma-informed communal shelter environment and help residential participants navigate community living guidelines.
Participate in staff meetings, multidisciplinary case reviews, specialized trainings, and supervision sessions.