Case Manager

Help USA • The Bronx, NY

4d

About The Position

The Case Manager works in the Supportive Services for Veteran Families (SSVF) program, which supports veterans and veteran families who are homeless or at risk of homelessness. The role helps households remain housed or obtain permanent housing and provides ongoing services to promote housing stability. The position involves outreach, household assessments, home visits, housing stability planning, advocacy for public entitlements, and connecting households with community resources.

Requirements

• Bachelor’s degree in social work or a related field, or equivalent experience and skills.
• Knowledge of challenges faced by the homeless Veteran population and supportive services available to support permanent housing and self-sufficiency.
• Knowledge and understanding of team concepts.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Prior experience in case management, assessment, counseling, and crisis intervention.
• Valid US driver’s license.

Responsibilities

• Conduct assessments and program intakes, and prepare housing stability plans that support permanent housing and self-sufficiency for Veteran families.
• Identify barriers and challenges faced by Veteran clients and use a solution-based approach to address issues that threaten housing stability.
• Advocate for public benefits, including VA benefits, Public Assistance, and Social Security, and access internal and external financial assistance to support housing stability.
• Assist with household budget counseling, mediate internal household disputes that could threaten housing stability, and provide individualized support to Veteran families.
• Maintain and serve as liaison to a network of relevant agencies and programs, and make appropriate referrals for eligible Veteran families.
• Conduct outreach to engage and enroll eligible Veteran families in the program.
• Work with specialty case management staff, participate in team meetings, and provide regular updates on housing-based activities.
• Conduct home visits.

What This Job Offers

• Job Type: Full-time